Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Mierez

Windsor

Summary

Client services professional with extensive experience in direct customer engagement. Expertise in product knowledge, service delivery, and market trends. Proven track record of achieving results while upholding ethical standards and fostering customer trust.

Overview

15
15
years of professional experience

Work History

Virtual Monitoring Attendant

Trinity Health
Hartford
03.2023 - Current
  • Maintains visual observation at all times of up to 16 patients. Responsible for monitoring patient behaviors and movements.
  • Verbally redirect patient over digital 2-way audio device using a microphone and headset. Immediately summons the nursing staff if the patient requires assistance
  • Supports the plan of care for patient requiring virtual monitoring.
  • Documents incidents and reports when a patients appears to pose a threat to themselves or others.
  • Communicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner

Travel Consultant

Limitless Travel
Windsor
10.2014 - Current
  • Deliver exceptional customer service by promptly addressing concerns and resolving issues.
  • Coordinate travel logistics to ensure smooth transitions between various transportation modes.
  • Develop strong vendor relationships to secure competitive rates and services.
  • Prepare detailed itineraries to provide clients with comprehensive travel arrangements.
  • Resolve travel-related issues efficiently to maintain client satisfaction.
  • Participate in trade shows and networking events to enhance company visibility.
  • Manage travel arrangements for diverse clientele, including groups and special needs clients.
  • Monitore travel reservation changes and updated clients on adjustments.

Community Program Associate

Livetech
Hartford
02.2016 - 04.2020
  • Planned, launched, and managed community programs for AARP to enhance engagement.
  • Coordinated logistics, scheduling, and material preparation for community events.
  • Promoted programs and matched volunteers with opportunities to maximize impact.
  • Entered participation data and feedback into internal systems for analysis.
  • Developed outreach materials such as flyers, emails, and social media posts for recruitment.
  • Organized and executed community events, including workshops and training sessions.

Program Manager

Waste Management
Windsor
03.2011 - 09.2014
  • Coordinated the formation of project teams and delegate tasks to ensure efficient workflow.
  • Planned project timelines, and allocate resources to meet deadlines and budget constraints.
  • Monitored project progress and assessed deliverables for compliance with quality standards.
  • Oversee contract negotiations and manage relationships with external vendors and consultants.
  • Facilitated communication between team members and department leaders to align project objectives.

Education

High School Diploma -

Windsor High School
Windsor

Manchester Community College
Manchester, CT

Skills

  • Customer service
  • Community engagement
  • Vendor relationship management
  • Event planning
  • Problem solving
  • Attention to detail
  • Empathetic communication
  • Customer satisfaction
  • Multitasking capacity
  • Effective communication
  • Analytical skills

Timeline

Virtual Monitoring Attendant

Trinity Health
03.2023 - Current

Community Program Associate

Livetech
02.2016 - 04.2020

Travel Consultant

Limitless Travel
10.2014 - Current

Program Manager

Waste Management
03.2011 - 09.2014

High School Diploma -

Windsor High School

Manchester Community College

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