Shana Zeno-Miller
Manteca,CA
Summary
Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Overview
34
34
years of professional experience
Work History
Homemaker
The Miller Family Home
Manteca, CA
05.2003 - Current
- Coordinated household schedules and organized daily activities to ensure smooth family operations.
- Coordinated household schedules and organized daily activities to ensure smooth family operations.
- Prepared nutritious meals catering to dietary preferences and restrictions.
- Oversaw household budgeting and tracked expenses efficiently.
Pharmacy Technician Customer Service Representativ
Lifeguard Insurance
San Jose, California
08.1999 - 09.2002
- Executed data entry for patient profiles, billing information, and prescription orders into pharmacy software system, ensuring accuracy and timely processing.
- Coordinated with team members to manage and fulfill orders, enhancing workflow efficiency.
- Provided detailed answers to inquiries about medication coverage for subscribers
- Went over the prescription coverage the person had through their employer.
Pharmacy Technician
Long’s drigstore
Milpitas, California
08.1992 - 07.2001
- Processed and dispensed medications accurately for patient prescriptions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Operated pharmacy software for prescription management and patient records.
- Assisted pharmacists in managing inventory and restocking supplies.
- Maintained sterile work environment to ensure compliance with safety regulations.
- Facilitated communication between patients and healthcare providers regarding medication use.
- Triaged customer inquiries, providing prompt assistance and information.
- Collaborated with team members to enhance workflow efficiency in daily operations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared prescription transfers to other pharmacies.
- Prepared prescription transfers to other pharmacies.
Education
Pharmacy Technician License - Pharmacy Technician
Sawyer School of Business
San Jose, CA 07.1993 - 12.1993
Skills
- Meal preparation
- Household budgeting
- Schedule coordination
- Time management
Timeline
Homemaker
The Miller Family Home
05.2003 - Current
Pharmacy Technician Customer Service Representativ
Lifeguard Insurance
08.1999 - 09.2002
Pharmacy Technician License - Pharmacy Technician
Sawyer School of Business
07.1993 - 12.1993
Pharmacy Technician
Long’s drigstore
08.1992 - 07.2001