Summary
Work History
Education
Skills
Timeline
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Shana Miller

Woodmere,NY

Summary

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.

Work History

Administrative Assistant

DocGo
  • Maintained files and filing, keeping sensitive information confidential
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Posting and accepting vaccine appointments via online system called Healthpoint.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Scheduling Coordinator

Medsource National
  • Scheduled and confirmed appointment dates and examination times through IME Centric
  • Handled communications with physicians, clients regarding report status, service requests, appointment scheduling, etc
  • Prepared charts and confirmed the inclusion of all required records.

BDC Sales Representative

Infiniti
  • Scheduled and confirmed sales appointments and performed long-term follow-ups to ensure complete satisfaction in purchase
  • Responded to inquiries regarding available stock and product performance in a timely fashion to identify potential sales opportunities.
  • Answer a number of phone calls, providing individuals with the necessary information and taking appropriate messages
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

Wyckoff
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Verified insurance coverage to prepare for upcoming appointments. Verifies patient insurance and collects co-pays
  • Prepared and maintained accurate digital health records for patients in EPIC for over 3,000 patients
  • Perform numerous office and administrative duties including scanning documents and handling client's health records

Receptionist

Amber Court
  • Utilized Compucare Software System to manage resident attendance, schedule doctor appointments, and keep updated patient information
  • Greeted incoming visitors and customers professionally and provided friendly and knowledgeable assistance
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Receptionist

Edible Arrangements
  • Answered and directed calls accordingly via central telephone system
  • Resolved customer problems and complaints
  • Restocked supplies and submitted purchase orders to maintain inventory.

Education

A.A.S - Management

Queensborough Community College
Queens, NY
05.2021

Esthetician License - Esthetics

Aveda Institute
New York, NY
11.2020

Skills

  • Customer Service
  • Microsoft Office / Excel
  • Problem Resolution
  • QuickBooks
  • Expert Data Entry
  • Telephone Etiquette
  • Quality Assurance
  • Scheduling Coordination
  • Analyzing Information
  • Record Keeping
  • Data Collection & Evaluation
  • Administrative Support
  • EMR Medical Records
  • Verbal, Interpersonal & Written Communication
  • Organization
  • Attention to detail
  • Time Management
  • Teamwork

Timeline

Administrative Assistant

DocGo

Scheduling Coordinator

Medsource National

BDC Sales Representative

Infiniti

Administrative Assistant

Wyckoff

Receptionist

Amber Court

Receptionist

Edible Arrangements

A.A.S - Management

Queensborough Community College

Esthetician License - Esthetics

Aveda Institute

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Shana Miller