Summary
Overview
Work History
Education
Skills
Timeline
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SHANA MOORE

BRONX,NY

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced type environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Seeking new position with room for advancement and a chance to contribute to team success.

Overview

12
12
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

DOCGO
New York, NY
11.2021 - Current
  • Coordinated travel arrangements.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained accurate department and customer records.
  • Greet guests, patients, clients, and staff members.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintain a positive work environment.

HOME HEALTH AIDE

LINK HOME CARE
Queens, NY
03.2020 - 03.2023
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.

CUSTOMER REPRESENTATIVE

GLOBAL CONTACT SERVICE
Queens, NY
04.2019 - 10.2019
  • Answered phones and set appointments for accesa Ride transportation.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Improved customer service wait times to mitigate complaints.

CASHIER SALES ASSOCIATE

PAYLESS SHOE STORE
New York, NY
06.2015 - 02.2019
  • Maintained visually appealing and effective displays for the entire store
  • Processed shipments and maintained organized stock shelves
  • Received and processed cash and credit payments for in-store purchases
  • Received and inspected shipments to complete timely merchandising updates
  • Trained new team members in cash register operation, stock procedures and customer service

MAINTENANCE

CLEANING CREW, LIONHEART MAINTENANCE LLC
New York, NY
09.2013 - 02.2015
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
  • Trained new staff on proper cleaning methods and procedures
  • Provided a comfortable and clean work environment at all times

CONSTRUCTION LABORER

CRASH AND CREW
New York, NY
10.2011 - 12.2012
  • Performed general labor functions while following all safety and quality procedures
  • Protected crew and general public by keeping traffic away from dangerous locations
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards

Education

Skills

  • Customer Service
  • Reading Comprehension
  • Staff Management
  • Coordination
  • Strategic Planning

Timeline

ADMINISTRATIVE ASSISTANT

DOCGO
11.2021 - Current

HOME HEALTH AIDE

LINK HOME CARE
03.2020 - 03.2023

CUSTOMER REPRESENTATIVE

GLOBAL CONTACT SERVICE
04.2019 - 10.2019

CASHIER SALES ASSOCIATE

PAYLESS SHOE STORE
06.2015 - 02.2019

MAINTENANCE

CLEANING CREW, LIONHEART MAINTENANCE LLC
09.2013 - 02.2015

CONSTRUCTION LABORER

CRASH AND CREW
10.2011 - 12.2012

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SHANA MOORE