Shana Nelson
Lawrenceville,GA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Housing Processor
Department Of Community Affairs
12.2019 - Current
- Received and reviewed incoming documents and materials.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Entered data into computer tracking system and filed paperwork according to procedures.
Customer Service Assistant
Gwinnett Technical College
08.2017 - 12.2019
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Receptionist
Graebel Van Lines
06.2014 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Parallon Healthcare
09.2012 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
East Saint Louis Sr. High School
East St. Louis, Il.05.1992
Skills
- Document Control
- Information Protection
- Supply Ordering
- Critical Thinking
- Tracking Software
- Customer Service
- Correcting Errors
Timeline
Housing Processor
Department Of Community Affairs
12.2019 - Current
Customer Service Assistant
Gwinnett Technical College
08.2017 - 12.2019
Receptionist
Graebel Van Lines
06.2014 - 07.2017
Customer Service Representative
Parallon Healthcare
09.2012 - 06.2014
High School Diploma -
East Saint Louis Sr. High School
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