Shana Netherlain, MPA
Oklahoma City
Summary
Dedicated compliance professional with history of meeting agency goals utilizing consistent and organized practices. Skilled in working within strict time frames and adapting to new situations and challenges to best enhance the organizational goals and objective while managing multiple priorities. Ready to meet new challenges utilizing interpersonal skills, excellent time management and problem-solving skills while displaying a positive attitude.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Chief Investigator
Oklahoma Medical Marijuana Authority
10.2021 - Current
- Leads a multidisciplinary team to achieve project goals;
- Oversees staffing, resource allocation and day-to-day operations;
- Identifies, monitors and reports on key performance indicators (KPIs);
- Implements and monitors compliance protocols to meet regulatory standards;
- Engineers processes, including development of standard operating procedures and guidelines;
- Develops performance improvement strategies and plans to promote continuous improvement;
- Works in close partnership with various departments to overhaul and improve operations; and
- Engages with senior leadership to align operational goals with the mission, vision and values of the Agency.
Lead Child Welfare Specialist | CPS
Oklahoma Human Services
09.2018 - 09.2021
- Applied state and federal policy to determine findings/outcomes of investigations;
- Conducted background research to confirm/verify information as reported in interviews;
- Created plans and communicated deadlines to complete projects in a timely manner;
- Worked with law enforcement and other agencies to ensure safety of investigators;
- Led child protective services team operations, to include staff training, evaluations, and interviewing techniques; and
- Prepared documentation, to include court reports and all other documentation necessary for Agency representation in court proceedings.
Provider Education | Community Relations
Oklahoma Health Care Authority
01.2013 - 09.2018
- Ensured compliance of organization and government policies through education and audit procedures;
- Developed strategic plans based upon assessment and evaluations;
- Created, implemented and evaluated education plans and methods;
- Addressed concerns and served as an advocate for members and healthcare providers; and
- Prepared documentation to include evaluations, audit and other reports as necessary.
Agency Administrator (Grant Funded Program)
Mayes County HOPE
01.2011 - 01.2013
- Identified concerning health and safety concerns in the community through study and assessment;
- Developed performance improvement strategies and plans to promote continuous improvement in the community;
- Managed workforce, resource planning, and daily business functions;
- Applied for and administered grant funding to aid in supporting community and Agency support functions; and
- Engaged with executive board to align operational goals with the mission, vision and values of the Agency.
Lead Compliance Officer | Special Projects
Department Of Emergency Management
05.2008 - 11.2010
- Ensured program participants adhere to the Code of Federal
Regulations (CFR) and Federal Management Regulations (FMR); - Conducted compliance inspections and investigations in accordance
with state and federal regulations; - Developed performance improvement strategies and plans to promote
continuous improvement throughout the Agency; - Promoted compliance program through special events and agency
partnerships; - Implemented and provided training, to include an onboarding of new
employees and implementation of an inventory tracking system; and - Prepared documentation to include compliance reporting and
investigation reports.
Other Experience
Various Employers
- Quality management system (QMS) process documentation, audits
inspection to include International Organization for Standardization
(ISO) and Six Sigma; - Statistical analysis and logic modeling for strategic
planning/development; - Worked within applicable standards, policies and regulatory guidelines
to promote safe working environment; - Promoted organizational and health initiative throughout the local area,
state and on national platforms; - Implemented software and tracking mechanisms;
- Staff development, to include, interviewing, training and evaluation; and
- Vendor relations, internal and external customer service.
Education
Master of Public Administration - Public Administration & Budgeting
Bellevue University
Bellevue, NE01-2011
Bachelor of Science - Business Information Systems
John Brown University
Siloam Springs, AR12-2003
Skills
- Quality Management Systems
- SWOT Analysis
- SMART Objectives
- Process Engineering
- Project Management
- Problem Solving
- Collaboration
- Inspections & Audits
- Communication
- Interview Methods
- Report Writing
- Team Work
Certification
- Certified Reserve Peace Officer
- National Certified Investigator and Inspector
- CPR/AED Certification
- First Aid Certification
Timeline
Chief Investigator
Oklahoma Medical Marijuana Authority
10.2021 - Current
Lead Child Welfare Specialist | CPS
Oklahoma Human Services
09.2018 - 09.2021
Provider Education | Community Relations
Oklahoma Health Care Authority
01.2013 - 09.2018
Agency Administrator (Grant Funded Program)
Mayes County HOPE
01.2011 - 01.2013
Lead Compliance Officer | Special Projects
Department Of Emergency Management
05.2008 - 11.2010
- Certified Reserve Peace Officer
- National Certified Investigator and Inspector
- CPR/AED Certification
- First Aid Certification
Other Experience
Various Employers
Master of Public Administration - Public Administration & Budgeting
Bellevue University
Bachelor of Science - Business Information Systems
John Brown University
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