Shana Ooten
Bristol,VA
Summary
Dynamic Sales and Office Manager with a proven track record at Kia of Anniston, excelling in customer service and operations management. Enhanced showroom traffic through strategic negotiations and innovative digital tools, while fostering strong client relationships. Skilled in data entry and organizational efficiency, driving significant improvements in departmental productivity.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales and Office Manager
Country Auto Sales
12.2010 - Current
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
New and Used Sales Manager
Kia of Anniston
12.2010 - 04.2018
- Negotiated favorable terms with manufacturers, securing exclusive promotions for the dealership that increased showroom traffic and sales conversions.
- Implemented innovative digital tools to enhance communication with potential buyers, improving online presence and lead generation efforts.
- Collaborated with finance and insurance departments to offer tailored financing options that met customers'' needs while maximizing dealership profit.
- Analyzed market trends and competitor activities in order to make informed decisions regarding pricing strategies and product offerings.
- Managed inventory levels to ensure optimal availability of both new and used vehicles, minimizing aging stock issues.
- Cultivated a competitive edge by staying current on industry trends, technological advancements, and emerging market opportunities.
- Developed and executed strategic plans that aligned with the dealership''s overarching mission, vision, and values while driving bottom-line results.
- Enhanced customer satisfaction by providing excellent service, addressing concerns promptly, and building strong relationships with clients.
- Boosted overall departmental productivity by identifying areas for improvement within existing processes or systems.
Sales Associate
Classic Cadillac GMC Truck
02.2009 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Office Assistant
Handys Tv&appiqnce
01.2007 - 12.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained orderly work environment to improve overall efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Server Assistant
Buffalo Wild Wings
04.2002 - 10.2005
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
High School Diploma - Computer And Information Systems
Bryan High School
Bryan, OH06.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Clerical support
- Credit and collections
Accomplishments
I was top salesman person with top spiff highs 2015-2018
Certification
U-Haul salesman and top certified in new and used sales
Additional Information
I’m a hard work and I do my top best at everything I do. I’m a great Candidate for this position
Timeline
Sales and Office Manager
Country Auto Sales
12.2010 - Current
New and Used Sales Manager
Kia of Anniston
12.2010 - 04.2018
Sales Associate
Classic Cadillac GMC Truck
02.2009 - 08.2015
Office Assistant
Handys Tv&appiqnce
01.2007 - 12.2009
Server Assistant
Buffalo Wild Wings
04.2002 - 10.2005
High School Diploma - Computer And Information Systems
Bryan High School
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