Shana Ooten
Bristol,VA
Summary
Experienced in providing top-notch customer service, handling transactions, collaborating with team members, and maintaining cleanliness. Skilled in taking and delivering orders accurately and efficiently.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
9
9
years of professional experience
1
1
Certificate
1970
1970
years of post-secondary education
Work History
Office Manager
Country Auto Sales,INC and CAS Rentals
Bristol, VA
09.2023 - 08.2025
- Responsible for managing daily office operations
- Overseeing administrative staff and delegating tasks
- Maintaining office supply inventory and placing orders
- Assisting with scheduling appointments and meetings
- Handling customer inquiries and complaints
- Coordinating company events and functions
- Preparing reports and presentations for upper management
- Ensuring office policies and procedures are followed
- Managing office budget and expenses
Sales Representative
Kia of Anniston
Anniston, AL
02.2022 - 02.2023
- Developing and implementing sales strategies to achieve sales targets
- Building and maintaining relationships with customers
- Educating customers on Kia products and services
- Following up with leads and prospecting for new customers
- Providing excellent customer service throughout the sales process
- Utilizing CRM software to track sales activities
- Attending industry events and conferences to network and generate leads
- Collaborating with the sales team to reach collective goals
- Staying updated on industry trends and competitor activities
Sales Consultant
Classic Cadillac GMC
Anniston, AL
08.2019 - 02.2023
- Provide exceptional customer service to clients
- Develop and maintain relationships with potential customers
- Assist customers in selecting the perfect vehicle for their needs
- Meet and exceed sales targets and goals
- Conduct test drives and demonstrations of vehicles
- Maintain knowledge of current inventory and promotions
- Negotiate sales prices and financing options
- Follow up with customers post-sale for feedback
- Stay up-to-date on industry trends and best practices
Server
Buffalo Wings & Rings
Defiance, OH
12.2016 - 07.2019
- Provide excellent customer service in a fast-paced environment
- Take customer orders and serve food and beverages
- Maintain cleanliness and organization in the dining area
- Handle cash and credit card transactions accurately
- Ability to multitask and prioritize tasks
- Ensure customer satisfaction with timely service
Education
Associates - General Studies
Northwest state
Skills
- Decision Making
- Time Management
- Persuasive Speaking
- Active Listening
- Multitasking
- Cash Management
- Conflict Resolution
- Office management
- Budget management
- Inventory control
- Scheduling appointments
- Customer relationship management
- Sales strategy development
- Problem solving
- Effective communication
- Time management
- Task delegation
- Team supervision
- Scheduling
- Financial tracking
- Scheduling coordination
- Administrative oversight
- Documentation and control
- Bookkeeping
- Proposal writing
- Meeting planning
- Policy development
- Training and coaching
- Office administration
- Operations management
- Employee training
- Presentation design
- Data entry
- Administrative support
- Payroll and budgeting
- Office management software
- Employee supervision
Certification
Uhaul scholar, 02/01/24, Uhaul representative, Uhaul university completing all my courses
Timeline
Office Manager
Country Auto Sales,INC and CAS Rentals
09.2023 - 08.2025
Sales Representative
Kia of Anniston
02.2022 - 02.2023
Sales Consultant
Classic Cadillac GMC
08.2019 - 02.2023
Server
Buffalo Wings & Rings
12.2016 - 07.2019
Associates - General Studies
Northwest state
Notable Skills
- Decision Making
- Time Management
- Persuasive Speaking
- Active Listening
- Multitasking
- Cash Management
- Conflict Resolution
Standout Traits
- Ambitious
- Team-player
- Passionate
- Caring
- Accurate
Notable Skills
- Decision Making
- Time Management
- Persuasive Speaking
- Active Listening
- Multitasking
- Cash Management
- Conflict Resolution