Shana Osborne
Montclair,NJ
Summary
Dedicated corporate professional with over 17 years of accounting and billing experience in adjustments, researching and resolving discrepancies, and identifying and correcting billing errors. My expertise in reviewing invoices for accuracy, posting payments, and conducting basic research to resolve issues has resulted in efficient and effective billing processes.
Overview
8
8
years of professional experience
Work History
Service Billing Coordinator
AJ Celiano Inc.
Cranford, NJ
09.2022 - 09.2023
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Oversee and maintain HVAC service and preventative maintenance contracts
- Input and maintain purchase orders.
- Prepare, verify, and process all service tickets, invoices and coding payment documents.
- Manage the weekly check run.
- Contacted customers and third party payers to pursue payments.
- Assisted in renewing $3 million account contract by personally monitoring accounts receivable and resolving all outstanding service calls and issues.
- Prepared detailed expense reports for all departmental activities.
Service Billing Coordinator
Industrial Cooling Corporation
Metuchen, NJ
01.2019 - 03.2020
- Prepare and process all invoicing, including but not limited to Time & Material, Planned Maintenance, and Fixed Fee projects.
- Verify service techs billable hours and completed work orders daily.
- Ordering and managing inventory for service techs work trucks and job sites.
- Monitor and follow up on outstanding accounts receivable balances.
- Assist with month-end closing activities related to accounts receivable
- In House collections
- Reconcile customer accounts and resolve any discrepancies or issues.
Accounts Receivable Administrator
Foley CAT Inc.
Piscataway, NJ
01.2018 - 01.2019
- Oversee Parts Department freight expense and subsequent charges to customers.
- Maintain Excel spreadsheets for DPIS, abandoned calls, freight and submitted PCS claims.
- Order vendor parts approved by Parts Inventory Supervisor.
- Backup Responsibilities when needed in the Parts office including coverage of Will Call payment window, administrative duties and answering phones.
- Generated aging reports on a regular basis to identify overdue accounts.
- Processed daily payments received from customers in accordance with established procedures.
- Conducted periodic audits of Accounts Receivable processes to ensure accuracy and efficiency.
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
Collections Coordinator
Outfront Media
Fairfield, NJ
04.2016 - 12.2017
- Liaise with Corporate Officers, Legal, Finance and Treasury Management.
- Provide support in processing credit card transactions.
- Process monthly write off schedule
- Provide support to each individual department as needed.
- Courteously greet all incoming vendors, clients, deliveries.
- Handle the incoming and outgoing mail for Treasury
- Handle necessary arrangements for meetings such as preparing presentations, making copies, reserving conference rooms, and coordinating catering.
Executive Assistant (EAP)
Atlantic Health System, Morristown Medical Center
Morristown, NJ
06.2015 - 04.2016
- Answering the phones and screening phone calls for all M.D.’s, Psychiatrist, Therapist, LCP, Psy. Ph.d and LCSW.
- Doing intakes and updating demographic information for potential clients in DayBreak.
- Creating new patient charts and filing them in the file room.
- Give mental health insurance benefit information to In and Out of Network facilities and private practice for potential clients.
- Call the Unions to obtain the mental health benefit for their employee.
- Monthly meetings with the Administrative team and Director of the company.
- Coordinate quarterly marketing projects to promote our services (Employee Assistance Program/Counseling session)
- Create charts and spreadsheets for all projects.
- Update database with new and re-credentialing information for all M.D.’s, Psychiatrist, Therapist, LCP, Psy. Ph.d and LCSW.
- Handle all the M.D.’s, Psychiatrist, Therapist, LCP, Psy. Ph.d and LCSW’s scheduling with new and existing clients.
Education
Some College (No Degree) - Journalism
Georgia State University
Atlanta, GA05-2010
Skills
- Administrative Leadership
- Project Management
- Contract Management
- Staff Supervision
- Research
- Attention-to-Detail
- Customer Service
- Communication
- Organization
- Adaptability
- Multitasking
- Cash Receipts
- Credit Card Processing
Timeline
Service Billing Coordinator
AJ Celiano Inc.
09.2022 - 09.2023
Service Billing Coordinator
Industrial Cooling Corporation
01.2019 - 03.2020
Accounts Receivable Administrator
Foley CAT Inc.
01.2018 - 01.2019
Collections Coordinator
Outfront Media
04.2016 - 12.2017
Executive Assistant (EAP)
Atlantic Health System, Morristown Medical Center
06.2015 - 04.2016
Some College (No Degree) - Journalism
Georgia State University
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