Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Work Availability
Quote
Software
Interests
Timeline
Generic

Shana Patz

Fishers

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCareer advancement

Summary

Sales leader with a proven record at Eli Lilly, achieving consistent year-over-year sales growth and receiving multiple national accolades. Skilled in strategic planning and relationship management, with a focus on cross-functional collaboration and customer education. Successfully drives product launches and enhances client experiences, contributing to team success and operational excellence. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, with a capacity for independent work and rapid skill acquisition.

Overview

24
24
years of professional experience

Work History

Associate-Field Reimbursement and Customer Support

ELI LILLY AND COMPANY
Indianapolis
01.2018 - 09.2019
  • Streamlined communications and documentation processes for Neuroscience product launch and field reimbursement strategies.
  • Facilitated cross-functional collaboration with leadership, brand teams, and legal to enhance operational efficiency.
  • Developed communication strategy for Immunology Brand Hub and Field Reimbursement Manager Teams.
  • Expanded FRM team from 54 to over 100 members in one year through strategic planning.
  • Co-created 'FRM Nation' channel to improve communication across Lilly Patient Services and FRM teams nationwide.
  • Contributed to diversity and inclusion initiatives as a conference volunteer and project co-leader.

Senior Territory Sales Consultant - Osteoporosis Specialty

ELI LILLY AND COMPANY
Indianapolis
07.2013 - 01.2018
  • Exceeded sales goals by 36% in first year after moving to underperforming territory in 2013, achieving 3rd ranking among 240 nationwide representatives.
  • Consistently surpassed sales targets in subsequent years, including 2014 and 2015.
  • Developed and maintained strong relationships with customers, accounts, and colleagues.
  • Provided expertise on disease states, products, and reimbursement to healthcare providers for osteoporosis treatment.
  • Delivered scientifically accurate information to address customer inquiries, enhancing patient care effectiveness.
  • Regularly updated SWOT analysis and business plans to identify growth opportunities within territory and district.
  • Recognized as two-time Eli Lilly STAR National Award winner for exceptional customer service and sales performance.
  • Mentored new colleague, ensuring seamless transition of responsibilities in previous territory.

Specialty Sales Representative - Psychiatry/Pain Specialty

ELI LILLY AND COMPANY
Indianapolis
07.2003 - 07.2013
  • Promoted neuroscience portfolio of four products to specialists including psychiatrists and neurologists.
  • Collaborated with medical teams to identify patient needs and solutions.
  • Educated healthcare professionals on product benefits and usage.
  • Developed and maintained strong relationships with key accounts.
  • Delivered engaging presentations on product lines to stakeholders.
  • Analyzed competitor activity to refine sales approaches effectively.
  • Coordinated cross-functional efforts to enhance customer satisfaction initiatives.
  • Trained new representatives on company policies and sales techniques.
  • Managed multiple projects concurrently while meeting tight deadlines.
  • Created promotional materials such as flyers, posters, brochures. to support marketing efforts.
  • Achieved #1 sales representative ranking in psychiatry for Great Lakes Region in 2012.
  • Secured Sales Consistency Award in 2013 and 2014, recognizing sustained performance excellence.
  • Ranked in top 5% of sales in 2012, top 10% in 2009, and top 15% in 2011.
  • Launched Cymbalta and all patent extensions, along with Symbyax, Zyprexa IM, and Strattera.
  • Selected as national team lead ('champ') for Cymbalta from 2008-2011 and Zyprexa from 2003-2007.
  • Contributed to creation and distribution of Cymbalta Customized Patient Education Program for psychiatry.
  • Co-created Great Lakes Area Psych Summit in 2008, evolving into a national summit.

Program Director and Therapist

JULIAN CENTER
Indianapolis
09.1999 - 07.2003
  • Launched center's inaugural long-term housing unit for domestic violence victims.
  • Led program development and implementation for community support initiatives.
  • Coordinated training sessions for staff and volunteers in service delivery.
  • Managed partnerships with local organizations to enhance program outreach.
  • Facilitated workshops to educate clients on available resources and services.
  • Evaluated program effectiveness through feedback collection and analysis.
  • Developed strategic plans to address community needs and gaps in services.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Hired and managed support staff to ensure effective operations of housing unit.
  • Developed and executed policies, protocols, and programming for transitional housing.
  • Established violence prevention program in central Indiana's schools and youth detention centers.
  • Provided therapeutic services to women and children at domestic violence shelter.

Client Service Manager

OLSTEN HEALTH SERVICES (Previously Quantum Health Services)
Indianapolis
08.1995 - 08.1998
  • Conducted psycho-social assessments for patients receiving infusion and nursing services, including Factor VIII and IVIG.
  • Managed client relationships to ensure satisfaction and service quality.
  • Coordinated communication between clients and internal teams for seamless service delivery.
  • Led client onboarding initiatives to facilitate smooth transitions into services.
  • Provided support in resolving client issues and concerns promptly and effectively.
  • Collaborated with cross-functional teams to enhance overall client experience.
  • Maintained client relationships by partnering with internal teams to understand client goals and objectives.
  • Responded promptly to any escalated customer service issues.
  • Collaborated with Local Hemophilia Foundation to address needs of patients and families.
  • Established relationships with families and patients across Indiana to ensure access to necessary services.

Education

Master of Social Work (MSW) - Advanced Standing Program

UNIVERSITY OF SOUTHERN INDIANA
Evansville, IN

Bachelor of Social Work (BSW) -

UNIVERSITY OF SOUTHERN INDIANA
Evansville, IN

Skills

  • Sales leadership
  • Sales analysis
  • Customer education
  • Territory management
  • Relationship building
  • Cross-functional collaboration
  • Project leadership
  • Strategic planning
  • Account strategy
  • Reimbursement management
  • Product launch
  • Customer experience
  • Team collaboration
  • Communication strategy
  • Workshop facilitation
  • Flexible and adaptable
  • Social perceptiveness
  • Leadership
  • Time management
  • Dependable and responsible
  • Problem-solving

Affiliations

  • Indy Premier Soccer Club Halloween Classic Tournament Board Member 2015-2017
  • Fishers Mudsock Volleyball Coach 2013-2015, 2022-2024
  • Fishers Mudsock Volleyball Board Member 2023-2024
  • Hamilton County Humane Society Volunteer 2022-2024
  • Information Assistant HSE School System 2020-2022
  • Women's Network Volunteer at Lilly USA 2018-2019
  • United Way Reading Mentor in Hamilton Co. Elementary School 2018-2019

Accomplishments

  • Co-created FRM Nation communication channel for Field Reimbursement Managers
  • 2 Time winner of the Lilly STAR National Award for outstanding customer service and sales performance
  • Sales Representative for the National Association of Spine Surgeons Convention selected by Senior Leadership
  • Multiple winner of the Sales Consistency Award
  • Promoted to Senior Sales Representative
  • National Team Leader for newly launched blockbuster product for 3 years
  • Member of the Cymbalta Customer Engagement Team selected by Senior Leadership
  • Instrumental in creation, development and distribution of a Customized Patient Education Program in Psychiatry and Primary Care
  • Co-Creator and Presenter for the Great Lakes Area and National Psych Summit Meetings

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan

Software

Microsoft Teams, Microsoft Word, Excel, Salesforce, Veeva Vault, Zoom

Interests

Animal Rescue

Reading Non-Fiction and Fiction

Watching College and Professional Basketball, Football, Soccer and Volleyball

Travel with family

Playing volleyball, pickleball, soccer, walking my dogs

Timeline

Associate-Field Reimbursement and Customer Support

ELI LILLY AND COMPANY
01.2018 - 09.2019

Senior Territory Sales Consultant - Osteoporosis Specialty

ELI LILLY AND COMPANY
07.2013 - 01.2018

Specialty Sales Representative - Psychiatry/Pain Specialty

ELI LILLY AND COMPANY
07.2003 - 07.2013

Program Director and Therapist

JULIAN CENTER
09.1999 - 07.2003

Client Service Manager

OLSTEN HEALTH SERVICES (Previously Quantum Health Services)
08.1995 - 08.1998

Master of Social Work (MSW) - Advanced Standing Program

UNIVERSITY OF SOUTHERN INDIANA

Bachelor of Social Work (BSW) -

UNIVERSITY OF SOUTHERN INDIANA

Similar Profiles

CREATE PROFILE