Shana Petrow
Mokena,United States
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Medicare Billing Manager
Professional Medical Surgical Supply
2009.11 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Vendor scheduling and communication
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
Account Manager
Lehman Brothers Mortgage Division
2003.04 - 2007.09
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
Education
Associate of Arts -
Joliet Junior College
Joliet, ILHigh School Diploma -
Lincoln-Way Central High School
New Lenox, ILSkills
- Performance Management
- Financial Management
- Project Management
- Staff Management
- Team Leadership
- Staff Training and Development
- Loan Processing
- Appraisal Knowledge
- Document Review
- Client Account Management
- Underwriting knowledge
- Application Review
- Credit History Review
- Loan File Maintenance
- Proficient in Excel, Word, and Adobe
- Claims Processing
- Invoice Verification
- Payment Collection
Timeline
Medicare Billing Manager
Professional Medical Surgical Supply
2009.11 - Current
Account Manager
Lehman Brothers Mortgage Division
2003.04 - 2007.09
Associate of Arts -
Joliet Junior College
High School Diploma -
Lincoln-Way Central High School
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