Shana Phillips
Enfield ,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Assistant Manager
SARAT FORD LINCOLN / ALL STAR CAR & TRUCK RENTAL
10.2010 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained high standards of cleanliness in office spaces as well as vehicle fleets to enhance customer experience.
- Assisted customers in selecting appropriate vehicles based on their needs, preferences, and budget constraints.
- Monitored financial metrics closely to ensure profitability within branch location consistently met or exceeded targets.
- Negotiated contracts with vendors, securing favorable terms for company's benefit.
- Developed strong relationships with local businesses, promoting partnerships and referrals.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Managed inventory effectively, ensuring optimal vehicle availability for clients.
- Evaluated employee performance regularly, providing constructive feedback for personal development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Organize and lead importance events such as delivering over 50 cars to the 2018 Westfield International Air Show for pilots and participants
- Have work and cultivated long standing relationships (over 10 years) with local school departments, colleges and businesses throughout MA area.
Assistant Basketball Coach
Baystate Academy Charter School
10.2023 - 03.2024
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Developed strong relationships with athletes and their families, fostering a supportive environment both on and off the court.
- Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
- Provided one-on-one coaching sessions with individual players, refining skills and improving overall performance levels.
- Assisted head coach with recruiting of new players by attending scouting events and games.
Education
No Degree - Sociology And Anthropology
Morgan State University
Baltimore, MDBachelor of Arts - Communication Studies
Bay Path University
Longmeadow, MA05.2021
Skills
- Fleet Management Expertise
- Staff Training and Development
- Goal Setting and Achievement
- Policy Enforcement
- Sales strategy development
- Inventory control knowledge
- Time management mastery
- Decision Making Aptitude
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- Brand Management
Accomplishments
BASKETBALL HONORS RECEIVED
- All-League
- All-Western Massachusetts
- All-New England
- All-American
- D1 scholarship recipient
Podcasting (other creative and artistic endeavors)
Creator and producer of the podcast named MuthaHustlas. I also was responsible for the editing in addition to hosting. Weekly responsibilities included research audience engagement in order to determine the best strategies to promote the podcast. Strategies such as using social platforms as a marketing tool to create content, network and advertise the podcast.
From 2020 to 2021, the podcast was successfully able to grow from basement based to Grnx Studios a multimedia recording space for small businesses and entrepreneurs. The podcast was able to gain traction as a hobby gaining viewers and followers on various platforms such as Youtube and Instagram. The podcast was one of the first to interview Springfield native UFC Fighter and social media influencer Sijara Eubanks. Even as a hobby the podcast reached listeners as far as Germany.
Timeline
Assistant Basketball Coach
Baystate Academy Charter School
10.2023 - 03.2024
Assistant Manager
SARAT FORD LINCOLN / ALL STAR CAR & TRUCK RENTAL
10.2010 - Current
No Degree - Sociology And Anthropology
Morgan State University
Bachelor of Arts - Communication Studies
Bay Path University
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