Summary
Overview
Work History
Education
Skills
Experience
Timeline
Hi, I’m

Shana Phillips

Charlotte,N.C
Shana Phillips

Summary

Achieved peer support certification, enhancing support capabilities.

Transitioned from cashier to management, demonstrating rapid career advancement.

Mastered all store positions to effectively manage diverse operational challenges.

Overview

27
years of professional experience

Work History

geoplastics

Picker/packer

Job overview

  • Full-fill order selections
  • Put the product together properly
  • Cut all the parts needed for the trash cans and assemble them properly.
  • Keep up with the machines productivity.

Aldi
Charlotte, NC

Lead Store Associate
01.2024 - Current

Job overview

To assist customer's and fellow employees with anything needed. To make sure the store is stocked properly, and clean. Responsible for closing the store

Cracker barrel

Line cook
12.2019 - 04.2020

Job overview

  • Ensure that all meals are accurately provided to the customers in a timely manner resulting in 92% customer satisfaction.
  • Prepare a variety of meats, seafood, poultry, vegetable items and prepare them in ovens, fryers, grills, and other kitchen equipment according to restaurant standards and recipes.
  • Awareness and compliance with standard portion size, preparation methods, quality standards, and kitchen rules, policies, and procedures.
  • Stock and maintain sufficient levels of food products at line stations to assure a smooth service shift.

IHOP

Shift Supervisor
06.2001 - 12.2010

Job overview

  • Assist staff in anything and in every area they the customers and staff needed.
  • Was trained on every job there was in the store which included serving, hostess, dishwasher, and a cook. So that I could make sure that my shift ran as smoothly as possible.
  • Delegating of restaurant staff and supervising their performance throughout my assigned shift.
  • Perform store checks in every department hourly throughout the shift to make sure the restaurant meets all FDA,DHHs, and other federal and government agency requirements.
  • Was responsible for being able to achieve opening and closing duties when scheduled to do so.
  • Had to cook and prepare enough food for the next shift.
  • When opening, holding the floor down from 5:00 a.m- 8:00a.m until my fellow scheduled employees showed up to begin their shift.

Bob evans

Server, food prep
06.1999 - 06.2000

Job overview

Education

The University of North Carolina At Chapel Hill
Nc

The North Carolina Peer Support Specialists Program

University Overview

Midwood
Charlotte, NC

High School Diploma
06-1999

University Overview

Skills

Oversaw customer service operations to enhance satisfaction

Managed store cleanliness and inventory levels to promote an inviting atmosphere

Supported colleagues and customers by addressing all inquiries effectively

Experience

Experience
  • 10 + years of customer service
  • Goal oriented
  • Timely
  • Willing to learn
  • Well-rounded
  • 10+ years of management experience
  • Exceptional verbal and non-verbal communication skills.
  • Reliable
  • Experience with order picking
  • Packing experience
  • Cooking
  • Shipping and receiving
  • Food preparation
  • POS.

Timeline

Lead Store Associate
Aldi
01.2024 - Current
Line cook
Cracker barrel
12.2019 - 04.2020
Shift Supervisor
IHOP
06.2001 - 12.2010
Server, food prep
Bob evans
06.1999 - 06.2000
Picker/packer
geoplastics
The University of North Carolina At Chapel Hill
The North Carolina Peer Support Specialists Program
Midwood
High School Diploma
Shana Phillips