Summary
Overview
Work History
Education
Skills
Cover Letter
Volunteer
Timeline
Generic

Shana Plante

Camrose,Alberta

Summary

Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

19
19
years of professional experience

Work History

Radio Operator

Provincial Radio Contact Center
06.2021 - 10.2022
  • Provide and monitor safety timers for personnel
  • Accurate documentation, data entry and recording of public/client status, location and activities
  • Receive, analyze, prioritize and direct request for information from/for government officers
  • Answer multiple phones lines for various information and enforcement reporting telephone lines
  • Assess request for service from public/clients and to facilitate pertinent information to the reporting officer
  • Train and mentor new employees.

Administrative Support and Operations Field Operator

Commissionaires
11.2018 - 06.2021
  • Managed staffing for multiple locations and scheduling for 2000 staff members
  • Respond to client phone calls, emails and maintaining office files
  • Perform data entry and filing
  • Develop verbal and written briefing notes
  • Provide supervision and staff training.

Day Home Operator

Little Penguins Playhouse
05.2015 - 11.2018
  • Maintained knowledge of industry policies and procedures to set up and operate safely.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Planned fun outings and educational activities to keep children entertained.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications, following strict instructions from parents and medical labels.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Identified warning signs of emotional and developmental problems in children.

Shift Supervisor

Starbucks
08.2013 - 04.2015
  • Helped store management meet standards of service and quality in daily operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Senior Assistant

Self Employed Services
06.2003 - 01.2013
  • Responded to customer concerns, providing the highest standard of care to significantly raise customer satisfaction ratings.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Offered companionship and kindness to seniors
  • Assisted clients with daily living needs to maintain independence, self-esteem and general wellness.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained entire family's schedule and organized events..

Education

Bookkeeping Certificate - Accounting Technology And Bookkeeping

Career City College
Kelowna, BC
08.2023

Leadership for Safety Excellence -

Alberta Municipal Health and Safety Association
01.2019

Medical Office Assistant, Certificate -

Carrington College
01.1986

General Educational Development Certificate -

Centennial High School
Gresham, OR
01.1985

Skills

  • Report Writing
  • Information Reporting
  • Quality Control
  • Attention to Detail
  • Team Collaboration
  • Member Training
  • Multitasking and Prioritizing
  • Strong Organization
  • Decision-Making
  • Documentation Abilities
  • Interpersonal Communication
  • Safety Protocol Understanding

Cover Letter

Dear Hiring Manager, I am writing to express my keen interest in the Activities Coordinator position at Shannon Oaks, as advertised. With a profound dedication to fostering vibrant community connections, I am excited about the opportunity to contribute my skills and passion to the esteemed community at Baptist Housing. 


Your outlined vision for this role resonates deeply with my personal ethos and professional experience. My journey in facilitating exceptional interpersonal connections aligns seamlessly with the attributes sought for this position. I possess a dynamic personality that naturally cultivates strong relationships with both team members and seniors, fostering an inclusive and supportive environment. 


Throughout the years, I have honed my analytical mindset, enabling me to confidently tackle challenges and devise innovative solutions. My adeptness in organization and adaptability empowers me to handle diverse and shifting situations seamlessly, ensuring a consistent and enriching experience for residents. 


Although I don’t bring with me a wealth of experience in developing and implementing programs that cater specifically to the needs of seniors, I did develop and implement Pre-K programs for children while operating a private day-home. Also, prior to moving to Alberta, I supported and assisted seniors both in a volunteer capacity as well as paid for ten years. Collaborating closely with various stakeholders, including assisted living managers, chaplains, and activity assistants, I am confident I can learn to tailor activities that promote community building and holistic well-being. My commitment to personalized care extends to meticulous planning, scheduling, and enriching the lives of residents and fostering a sense of belonging. 


The ideology of Baptist Housing deeply resonates with my values. The commitment to a person-centered approach, servant leadership, and fostering strong relationships mirrors my own beliefs. I am excited about the prospect of not only upholding but embodying these values as an ambassador for the organization. 


I am genuinely enthusiastic about the opportunity to contribute to the vibrant community at Shannon Oaks. I am eager to discuss how my skills and experiences align with the needs and vision of Baptist Housing in more detail. 


Thank you for considering my application. I am looking forward to the possibility of contributing my dedication and expertise to Baptist Housing's commitment to the wellness of its residents. 


Warm regards, 


Shana Plante

Volunteer

  • Volunteer Driver for Seniors, Drive Happiness, 2018-2019, Drove seniors to appointments. Delivered groceries or other needs to seniors that were homebound,
  • Receptionist/No-One Dies Alone Program, Pilgrim’s Hospice, 2018-2021, Receptionist duties such as answering phones and access control in their new facility. In the No-One Dies Alone Program, I would sit with people that were at the end of their life and had no family.,
  • Shelter Volunteer, Edmonton Humane Society-Edmonton, 2018-2019, Walked dogs and assisted staff where required,
  • ESL Instructor, North Pointe Community Church, 2016-2018, English Second Language Instructor for adult newcomers to Canada

Timeline

Radio Operator

Provincial Radio Contact Center
06.2021 - 10.2022

Administrative Support and Operations Field Operator

Commissionaires
11.2018 - 06.2021

Day Home Operator

Little Penguins Playhouse
05.2015 - 11.2018

Shift Supervisor

Starbucks
08.2013 - 04.2015

Senior Assistant

Self Employed Services
06.2003 - 01.2013

Bookkeeping Certificate - Accounting Technology And Bookkeeping

Career City College

Leadership for Safety Excellence -

Alberta Municipal Health and Safety Association

Medical Office Assistant, Certificate -

Carrington College

General Educational Development Certificate -

Centennial High School
Shana Plante