Shana Priest
Operations Supervisor
Grand Prairie,TX
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 30 years of Long Term Care insurance experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding approach to solving problems and developing business processes.
Overview
32
32
years of professional experience
Work History
Operations Supervisor
illumifin
Irving, TX
07.1991 - 11.2023
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Oversaw implementation of procedures, goals and objectives within operations.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Analyzed financial activities of department to share budgetary input with managers.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-1988
Skills
- Staff Supervision
- Project Management
- Operations Management
- Risk Management
Timeline
Operations Supervisor
illumifin
07.1991 - 11.2023
High School Diploma -
Grand Prairie High School
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