Summary
Overview
Work History
Education
Skills
Timeline
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Shana Pullen

London,Great Britain

Summary

Im a decision maker that thrives off exceptional people skills looking for my next challenge.

Experienced with operational management, driving efficiency and productivity across departments. Utilizes strategic planning and project management to streamline processes and enhance performance. Track record of implementing innovative solutions to meet organizational objectives.

Overview

8
8
years of professional experience

Work History

Operations Executive ASOS Marketplace

ASOS.com
02.2018 - 01.2021
  • Maintain and uphold Marketplace Guarantee. Accurately record, report and manage compliance data to Boutique Team and wider MP team
  • Record and report compliance statistics.
  • Investigate all payment reversals and take suitable action when necessary. To include chargeback breakdown/duplicate invoices. Track, record and escalate where needed.
  • Working with the seller team to progress boutiques and ensure they are maintaining standards.
  • Identify scorecard criteria to provide framework for reviewing of boutique standards.
  • Record, track and share to the business seller team the top 5-10 (to be determined) case generating boutiques and establish the course of action necessary. Metrics to be identified that may include: number of cases/queries, time frame, % to sales, nature of query.
  • Compile a list of MP FAQ's on queries. Update and circulate to team, flagging any areas that need further attention, support or training.
  • Plan and prepare for peak periods: volume/guidelines for team/boutiques/cover
  • Ensure all Legal/CR/Compliance Polices (that include Animal Welfare) are communicated to wider MP team, sellers in a timely manner. Ensure follow up checks are in place post policy updates.
  • Establish relationships with key stakeholders: Legal/CR/CC/Policy Compliance Team
  • Ensure that the team are sufficiently informed and trained with business updates, including those from CR and Legal
  • Review audit process to ensure sufficiently robust to capture breach of terms.
  • Form part of the On Boarding working group to carry out a full review of our requirements (current documents and process).
  • Assist in the creation of Boutique T+C's that will support the On Boarding strategy and strengthen our MP Guarantee by ensuring our requirements and expectations are clear to all prospective boutiques.

Profit Protection

ASOS.com
07.2014 - 10.2015
  • Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Inspected and approved client documentation, swiftly progressing necessary conveyancing processes for timely completion.
  • Established excellent relationships with internal and external customers.
  • Collated evidence to prove fraudulent activities.
  • Identified patterns of emerging claims involving specific parties.

Visual Merchandiser

Cath Kidston
01.2014 - 07.2014
  • Restructured merchandising strategy to promote high value and products.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced shop and display appearance utilising seasonal promotions and trends to drive strategy.
  • Developed creative visual merchandising campaigns to promote older inventory.

Sales Negotiator

Registration Transfers
01.2013 - 01.2014
  • Employed exceptional communication skills when acting as the first point of contact for clients and customers.
  • Met with potential clients to ascertain their needs.
  • Negotiated with clients skillfully to attain customer satisfaction while meeting sales targets.
  • Maintained busy sales pipeline by effectively sourcing and qualifying potential leads, maximising daily sales opportunities.
  • Built rapport with customers through effective communication and negotiation skills, ensuring positive experience.

Education

A-Levels - 3 A levels & 1 AS level qualification

John F Kennedy School
01.2005

GCSE's - 8 A-C

John F Kennedy School
01.2005

Skills

  • Owner of are be clothing - @areandbeclothing
  • Self-motivated
  • Active listening skills
  • Highly skilled communicator

Timeline

Operations Executive ASOS Marketplace

ASOS.com
02.2018 - 01.2021

Profit Protection

ASOS.com
07.2014 - 10.2015

Visual Merchandiser

Cath Kidston
01.2014 - 07.2014

Sales Negotiator

Registration Transfers
01.2013 - 01.2014

GCSE's - 8 A-C

John F Kennedy School

A-Levels - 3 A levels & 1 AS level qualification

John F Kennedy School

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Shana Pullen