Shana Rabin Acevedo

Managed administrative and patient care tasks in an audiology office.

Coordinated patient schedules for hearing tests, consultations, and follow-up visits.

Greeted patients and collected personal and medical information.

Verified insurance coverage and secured necessary authorizations for audiology services.

Served as primary liaison for patients, facilitating communication with audiologists.

Maintained patient records and updated medical histories.

Coordinated comprehensive follow-up care by scheduling appointments and issuing timely reminders.

Coordinated referrals to medical specialists as required.

Coordinated hearing aid orders, repairs, and adjustments for patients.

Coordinated office supply inventory and procurement processes to streamline operations.

Demonstrated excellent communication skills to effectively guide patients through their hearing care journey.

• Greet patients in the facility and over the phone
• Assists doctors, nurses, and patients
• Schedules doctors' appointments for patients
• Performs clerical and administrative tasks
• Maintains and keeps patient information confidential

• Responsible for answering incoming calls and forwarding them to appropriate associate
• Maintain phone directories on a regular basis as well as upload to Intranet
• Mange and book boardrooms upon request
• Process Executive Department CSR requests, including history backup, submittal letter and voucher
• Retain on a quarterly basis Deloitte International travel online calendar for the Executive and Tax departments
• Compile on a quarterly basis GM hotel listing for executive assistants
• Assist Human Resource Department with Internal Ticket Website
• Generate and process expense reports and vouchers
• Proactively supported VP of Analytics for 3 months while administrative assistant was on leave
• Support other departments and administrative assistants as needed
• Coordinate and assist with projects in Office Services and the Executive Department

• Excelled in the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency
• Served as a representative working directly with customers to provide education and assistance selecting products that were best suited for the individual
• Managed all accounts and all aspects of AP including cash management, vendor payment, new account set-up and reconciliation
• Proficient communication, scheduling, and appointment skills
• Responsible for training new team members
• Researched and promoted new, innovative marketing techniques