SHANA RAE
Scottsdale, Mesa, Gilbert
Summary
Exceptionally passionate and skilled Master Aesthetician and Certified Laser Technician with over a decade of expertise in advanced skin care and medical-grade aesthetic laser technology, contributing to the dynamics of this industry. Challenges her ability to deliver optimal treatment results, with a genuine compassion for client wellness and overall skin health. Exceeds client expectations driving success and leadership in today's competitive and progressive industry.
Overview
18
18
years of professional experience
Work History
Master Aesthetician/Certified Laser Technician
Independent Aesthetic Provider
Mesa/Scottsdale/Tempe, AZ
08.2023 - 11.2025
- Provided personalized skincare consultations to clients, assessing individual needs and developed tailored treatment plans promoting client satisfaction.
- Performed customized luxury facials, laser treatments, body sculpting, and RF microneedling procedures,
- Boosted facials with enhanced treatments as microdermabrasion, high-frequency, and chemical peels, resulting in a 30% increase in revenue.
- Conducted ongoing research on skincare trends and product innovations to elevate customer service quality.
- Cultivated strong client relationships through empathetic communication and professional support. maintaining 90% client retention
- Educating clients with necessary after-care instructions and making professional recommendations of at-home regimes to enhance optimal treatment benefits, increasing retail sales by 35%.
- Pioneered a loyalty program, driving a 40% increase in repeat business within the first year.
Master Aesthetician
Ellis Esthetics
Bellevue, WA
02.2022 - 04.2023
- Conducted advanced skin analysis to develop personalized treatment plans for clients.
- Demonstrated expertise in full body laser hair removal procedures, resulting in smoother skin for satisfied clients. Offering services to all genders of every sexual orientation and diverse ethnicity.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Administered advanced treatments as Pixel laser therapy, Hydrafacials, medical grade chemical peels, and microneedling achieving a 90% success rate in skin improvement.
- Driving performance by practicing with meticulous detail and precision using techniques for optimal comfort and client satisfaction.
- Educate clients on skincare regimens and product recommendations to enhance results.
- Maintained compliance with sanitation standards and safety protocols in treatment rooms.
- Utilized skin care technology tools for effective treatment delivery and client tracking systems.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in marketing efforts such as creating promotional materials to attract new clients.
Lead Esthetician
Neuveau Spa & Salon
Yakima, WA
04.2017 - 08.2019
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments.
- Delivered exceptional skincare experiences, boosting treatments using devices such as ultrasonic, RF, and microdermabrasion, enhancing client satisfaction and loyalty.
- Collaborated with management to refine service offerings, increasing overall treatment effectiveness.
- Performed body treatments such as scrubs, wraps, and massages to enhance clients'' overall wellbeing and skin health.
- Implemented new protocols for sanitation and safety, ensuring compliance with health regulations.
- Led promotional events within the spa that resulted in increased bookings for services.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
Lead Skin Therapist
Ulta Beauty
Issaquah, WA
10.2013 - 07.2015
- Conducted in-depth consultations with clients to identify skin concerns and tailor treatments developing long-term relationships with consistent treatment sessions leading to high retention rates..
- Delivered unprecedented facial services to clients making experience unique for each client.
- Created relaxing environments for clients during therapy sessions through careful attention to ambiance and comfort levels, enhancing overall experience.
- Educated clients on proper home care routines and recommended suitable skincare products based on their unique needs.
- Managed inventory of professional products, ensuring availability for all treatments and minimizing waste.
- Maintained detailed records of client visits and progress notes, allowing for accurate tracking of treatment efficacy over time.
- Acted as a liaison between clients and medical professionals when necessary, ensuring seamless coordination of care for clients with complex skin health issues.
- Assisted manager with daily spa operations.
- Stocked treatment rooms with proper supplies.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Educated guests on current promotions, events and services within store or salon.
Front Desk Coordinator/Administrative Assistant
Pelage Spa & Skin Care Centre
Issaquah, WA
08.2007 - 06.2010
- Managed high volume front desk operations, staff scheduling and appointments for clients optimizing daily operations and ensuring seamless guest check-in and check-out processes.
- Trained new front desk staff on customer service protocols and operational procedures.
- Scheduled advanced education classes for aesthetic providers to strengthen skills, introduce new research, trends, and new treatment techniques.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Provided administrative support to management staff, contributing to overall office productivity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Implemented inventory management system for spa products, enhancing tracking accuracy and efficiency.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and reporting.
- Assisted in preparing marketing materials for special sales and organizing promotional events, boosting client engagement and outreach efforts.
Education
Master Aesthetician Certification - Advanced Medical Aesthetic Technology
Evergreen Beauty College
Everett12-2021
Esthetics Certification - Standard Fundamentals of Esthetics
Evergreen Beauty College
Bellevue10-2013
Associate of Arts - Motion Picture And TV Production-Cinematography
Columbia College-Hollywood
Hollywood, CA06-1992
Skills
Esthetics Techniques:
- Microdermabrasion, Chemical Peels, LED Therapy, Microneedling, Lymphatic Facial Massage, Facial and Full Body Waxing, Brow and Lash Tint, Body Scrubs & Wraps
Product Knowledge:
- Dermalogica, Murad, Clinique, ZO, SkinCeuticals, Algenist, is clinical, PCA Skin, Image Skin Care, Eminence,
Dermatology Equipment:
- Hydrafacial Machines,, High-Frequency Devices, Microcurrent Device, Ultrasonic Spatula, Galvanic Machine, Wood's Lamp
Advanced Technology Equipment Proficiency:
- IPL Machines, Laser Hair Removal Devices, Fractional-Ablative Lasers, RF Microneedling, EMS Technology, Lipo Laser, HIFEM Devices, RF Body Sculpting, LED Light Therapy Devices
Sanitation & Safety Protocols:
- OSHA Compliance, Infection Control, Sterilization Procedures, Cross-Contamination Prevention, Client Safety, COVID-19 Safety Protocols
Work Ethic and Performance:
- Possesses Quality Customer Service and Interpersonal Communications Skills,
- Ability to meet increased targeted sales goals with effective marketing skills and proactive in promotional event planning
- Performs with meticulous attention to detail and organizational ability
- Thrives in high-volume and fast-paced environment,
- Multi-tasks with ease delivering optimal performance with efficiency and precision
- Top performance and ability to negotiate resolutions when managing high tensity situations
- Caters to clients needs with compassion, expressing a genuine concern for their health and wellbeing, and provides exceptional treatment results that exceeds client expectations and satisfaction
- Uses special relaxation techniques and thoroughly explains treatment protocols to ensure client comfortability and confidence
Timeline
Master Aesthetician/Certified Laser Technician
Independent Aesthetic Provider
08.2023 - 11.2025
Master Aesthetician
Ellis Esthetics
02.2022 - 04.2023
Lead Esthetician
Neuveau Spa & Salon
04.2017 - 08.2019
Lead Skin Therapist
Ulta Beauty
10.2013 - 07.2015
Front Desk Coordinator/Administrative Assistant
Pelage Spa & Skin Care Centre
08.2007 - 06.2010
Master Aesthetician Certification - Advanced Medical Aesthetic Technology
Evergreen Beauty College
Esthetics Certification - Standard Fundamentals of Esthetics
Evergreen Beauty College
Associate of Arts - Motion Picture And TV Production-Cinematography
Columbia College-Hollywood