Shana Ratliff
Denver,CO
Summary
Detail-oriented and skilled dental professional with a strong background in both clinical and administrative support. Skilled communicator with excellent interpersonal skills, and proven ability to build rapport, manage patient care, and foster a positive, patient-centered environment. Experienced in coordinating office operations, ordering supplies, and assisting with a range of dental procedures. Certified in CPR/First Aid, with expertise in dental assisting, patient education, and advanced dental technologies. Known for strong leadership skills, consistently supporting team dynamics, and ensuring the highest level of service in clinical settings. Passionate about creating a welcoming, comfortable experience for patients while maintaining efficiency and quality care.
Overview
7
7
years of professional experience
Work History
EDDA at Cosmetic Office
Espire Dental Riverfront
Denver, CO
03.2023 - Current
- Manage patient appointments and handle various patient concerns over the phone
- Educate patients on whitening products and perform in-office whitening procedures
- Place class 2 fillings, check bites, fabricate and fit provisional crowns, and place sealants
- Assist with Invisalign and clear aligner treatments
- Support office operations by ordering necessary supplies through distributors
- Proficient in 3D printing and Exocad software for restorative design and appliance creation
- Ensure proper sterilization of instruments, operatory disinfection, and PPE usage during procedures
Dental Assistant
Waimanalo Health Center
Waimanalo, HI
10.2019 - 05.2022
- Established an efficient ordering system for supplies across two clinics
- Created an electronic maintenance log and tracked PPE usage
- Assisted in the opening and operational setup of a four-chair emergency clinic
- Confident in four-handed dentistry and assisting with procedures
- Managed sterilization, disinfection, and PPE protocols to maintain a clean, safe environment
Lead Hostess at Fine Dining Restaurant
Lahaina Grill
Lahaina, HI
01.2018 - 09.2019
- Managed orders for single-use supplies (napkins, soaps, etc.) and coordinated with vendors
- Coordinated private events, including weddings, engagements, and celebrations
- Confirmed and managed reservations to ensure smooth guest experiences
- Trained and mentored new staff in guest service and operational procedures
Education
High School Diploma -
Lahaina Luna High School
Lahaina, HI05-2019
Skills
- Strong communication and teamwork abilities
- Detail-oriented, excellent organizational skills
- Proficient in ordering supplies through vendors
- Anterior composite technique
- Temporary crown fabrication
- Tooth isolation
- Matrix band placement
- Glass ionomer restoration
- Impression taking
- Dental software proficiency (eg Dentrix, Carestack, Open Dental )
- Professional phone etiquette and appointment scheduling
- Product sales
- Strong people skills, patient rapport
- Experience in 3D printing, and digital scanning
- Knowledge of sterilization procedures, PPE protocols, infection control
Education and Certifications
- Certified in CPR/First Aid
References
- Mealoha Torri (Past Supervisor) 808-491-7215
- Elona Eggers (Supervisor) 720-201-9755
Timeline
EDDA at Cosmetic Office
Espire Dental Riverfront
03.2023 - Current
Dental Assistant
Waimanalo Health Center
10.2019 - 05.2022
Lead Hostess at Fine Dining Restaurant
Lahaina Grill
01.2018 - 09.2019
High School Diploma -
Lahaina Luna High School
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