Shana Remington
Canastota,United States (+1)
Summary
Problem-solving Residential Program Manager committed to facilitating a healthy, supportive environment for individuals. Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people.
Overview
23
23
years of professional experience
Work History
Program Director
Helio Health
Syracuse, NY
05.2009 - Current
- Provided leadership in developing innovative approaches to meet program goals.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Organized and facilitated team meetings, workshops, and events.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Conducted needs assessments and developed program objectives.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Wrote proposals and reports for general and specific program support.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Managed program operations and provided strategic leadership for workers.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Hired and developed staff members to collaboratively achieve program goals.
- Spearheaded program planning and staff development to promote growth.
- Trained staff on best practices related to program policies and procedures.
- Coached staff on how to effectively engage with clients while providing a safe environment conducive to positive change.
- Assessed client needs, identified appropriate resources, and provided case management services.
- Developed and implemented outreach strategies to increase program awareness and participation.
- Coordinated with other human service providers to ensure continuity of care for clients.
- Reviewed client files regularly for accuracy and completeness according to established standards.
- Managed daily administrative tasks such as scheduling appointments, responding emails and phone calls.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Wait Staff Member
Sunrise Cafe And Cabins
Canastota, NY
06.2005 - 08.2008
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Wait Staff Member
Penny's Family Restaurant
Canastota, NY
06.2001 - 08.2005
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Ensured that all orders were taken correctly and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor of Arts - Community And Human Services
SUNY Empire State College
Saratoga Springs, NY12-2025
Associate of Applied Science - Administrative With Medical Concentration
Utica School of Commerce
Utica, NY01-2004
Skills
- Strategic leadership
- Personnel Supervision
- Staff Development
- Customer service experience
- Lesson Planning
- Group and individual instruction
- Program Leadership
- Compliance Management
- Multitasking
- Organizational Leadership
- Problem-Solving
- Professionalism
- Program Scheduling
- Employee Work Scheduling
- Staff Hiring and Evaluations
- Team Collaboration
- Critical Thinking
- Dependability and Cooperation
- Team building
- Reliability
Timeline
Program Director
Helio Health
05.2009 - Current
Wait Staff Member
Sunrise Cafe And Cabins
06.2005 - 08.2008
Wait Staff Member
Penny's Family Restaurant
06.2001 - 08.2005
Bachelor of Arts - Community And Human Services
SUNY Empire State College
Associate of Applied Science - Administrative With Medical Concentration
Utica School of Commerce
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