Shana Retana
West Babylon,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DAX Trainer
Microsoft / Nuance Communications / iScribes
Remote
06.2017 - Current
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- I also have approximately 2.5 years of experience as a supervisor with iScribes. This entailed training and managing teams of employees across several clinics, mastering several different EHRs, and navigating all communication/issues with our medical providers. This position was phased out during the Nuance acquisition and we were transitioned laterally to create the Training department.
Residential Credit/Fraud Analyst
Petro Home Heating Oil and Air Conditioning Services
Melville, NY
04.2011 - 06.2017
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Conducted interviews with customers to verify their identity and validate information.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Utilized programs such as Realquest, Accurint, and Transunion credit reports.
Education
Financial Crime Investigator Certification - Financial Crime
Utica College
Online08.2016
Bachelor of Science - Deviant Behavior and Social Control
John Jay College of Criminal Justice
05.2012
High School Diploma -
West Babylon Senior High School
06.2008
Skills
- Fraud Detection
- Account Information Review
- Data Analysis
- Verbal and Written Communication
- Group and Individual Instruction
- Lesson Plan Development
- Subject Matter Expertise
- Creative Problem-Solving
- Proficient in Microsoft programs, Google programs, and multiple electronic health record systems
Certification
- Financial Crime Investigator - Utica College - 2016
Timeline
DAX Trainer
Microsoft / Nuance Communications / iScribes
06.2017 - Current
Residential Credit/Fraud Analyst
Petro Home Heating Oil and Air Conditioning Services
04.2011 - 06.2017
Financial Crime Investigator Certification - Financial Crime
Utica College
Bachelor of Science - Deviant Behavior and Social Control
John Jay College of Criminal Justice
High School Diploma -
West Babylon Senior High School
- Financial Crime Investigator - Utica College - 2016
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