Summary
Overview
Work History
Education
Skills
Timeline
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Shana Robben

Summary

Professional with a proven track record, excelling in customer service and organizational skills. Enhanced sales through innovative merchandising and streamlined operations, while fostering teamwork and environmental awareness. Recognized for problem-solving abilities and reliability, ensuring a clean, safe, and inviting environment for customers and staff alike.

Overview

2026
2026
years of professional experience

Work History

McPherson Garden Center Manager

Stutzmans Greenhouse
02.2025 - 07.2025
  • As a manager I was soley in charge of the set up on all tables, display racks, 7 watering stations, fertilizing station and cash registers.
  • I was in charge of all closing duties including closing out cash registers and credit card machine every day.
  • Streamlined daily operations, implementing efficient scheduling and task delegation.
  • Ordering products on demand weekly and when my order was received making sure all products were put away in a timely manner to ensure the product was taken care of and available to the customer.
  • Partnered with other local businesses and organizations for cross-promotions and joint events driving more visibility towards our Garden Center.
  • Increased sales through creative merchandising displays and promotions.
  • Meetings monthly with owners, head of production and all area managers to provide feedback on all products.
  • Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
  • Enhanced customer satisfaction by providing expert advice on plant selection and care.
  • Handled customer complaints professionally, resolving issues promptly to ensure repeat business.


Office Manager

Sheets-Adams Realtors
05.2019 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Worked close with the title companies to ensure they had all the necessary documents to complete a closing.
  • Provided help to all 19 real estate agents to make sure they had all the documents completed correctly.
  • Provided all social media marketing.
  • Multitasking in a face paced environment.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Animal Care Technician

Larimer County Humane Society
2017 - 2019
  • Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
  • Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
  • Administered medications to animals in treatment and documented changes in condition.
  • Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
  • Certified for vaccines and euthanasia.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.

Office Manager

Robin Event Rental
2014 - 2017
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Meeting with clients and planning what is needed for their specific event.
  • Picking the correct items and quantity before loading on trucks.
  • Setting up tents, tables and chairs for the event and tear down.
  • Setting up fencing for parades and tear down in timely manner.

Customer Service Manager

Scuba Schools International
05.2004 - 07.2014
  • Started off as a Certifications Representative answering phone calls, emails, creating diver and instructor profiles, printing off certification cards and mailing out in a timely manner.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Accepted manager position after a year in the certifications department where I was able to decrease the department from 7 employees to 2 and we were more successful then prior years.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • I worked soley with the international representatives providing training material I had developed to help streamline their headquarters.
  • I was the certified technician for the printers we provided internationally and in local dive shops. I was the only one in the company to have that certification.
  • Warehouse work was another specialty in my job. I was able to pull, pack and ship orders to help improve sales in the company.
  • Inventory was done every year and I was in charge of not only my department but in the warehouse as well.
  • Helping put together new shelving units and putting product away as it came in.
  • Assembling different training kits in a timely manner daily to help provide relief to the assembly crew.




Education

Thompson Valley High School
Loveland, CO
05-2000

Skills

  • Health and safety
  • Environmental awareness
  • Organizational skills
  • Task delegation
  • Social media marketing
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Timeline

McPherson Garden Center Manager

Stutzmans Greenhouse
02.2025 - 07.2025

Office Manager

Sheets-Adams Realtors
05.2019 - 05.2024

Customer Service Manager

Scuba Schools International
05.2004 - 07.2014

Animal Care Technician

Larimer County Humane Society
2017 - 2019

Office Manager

Robin Event Rental
2014 - 2017

Thompson Valley High School

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