SHANA ROBINSON
Charlotte,NC
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.
Overview
24
24
years of professional experience
Work History
Staffing Specialist
CHARLOTTE MECKLENBURG SCHOOLS
01.2021 - Current
- Review applications, evaluate qualifications and eligibility of applicants.
- Conduct background checks and request drug screening.
- Complete the hiring process for qualified applicants.
- Provide onboarding support.
- Answers questions regarding eligibility, salaries, benefits, and other pertinent information to job applicants.
- Provides support to Managers in posting positions and processing candidate files.
- Responsible for gathering end of year reports, status reports, verifying hires and matching funding sources.
- Ensures that consistent and fair HR practices are followed in compliance with federal, state and local laws.
- Provides information to candidates and employees on personnel policies, benefits, and procedures.
Leave of Absence/ Benefits Administrator
CHARLOTTE MECKLENBURG SCHOOLS
11.2015 - 01.2021
- Administers all leave of absences, workers compensation claims, short and long-term disability claims, payroll and retirement processes in Human Resources (HR).
- Liaison between providers, managers, and employees by providing counseling regarding best practices, company policies and procedures and law.
- Developed an extensive knowledge in FMLA, military, parental, and other federal, state or system granted leaves.
- Counsel employees on retirement options. Complete retirement forms and submit to North Carolina State Retirement System for processing.
- Research and assists employees with benefit eligibility issues.
- Provides support during open enrollment.
- Process Workers Compensation claims.
- Assist with accommodations by complying with the Americans with Disability Act (ADA).
Senior Customer Service Representative/On Floor Supervisor
Aon/Hewitt Associates
11.2010 - 11.2015
- On Floor Supervisor
- Assist employees with questions regarding health and welfare benefit plans.
- Enroll employees in health and Insurance benefits.
- Assist with questions regarding pension plans.
- Process pension payouts.
- Setup 401k loans.
- Process 401k rollovers and withdrawals.
- Assist with payroll issues.
- Update employees account information.
- Assist with Staffing and Performance issues.
- Web Chat Support. Answer questions and concerns through Web Chat.
- Enter employee's time in Timekeeping system.
- Set up direct deposit and direct debit.
- Provide Navigation and Technical Support.
- Process benefits claims for deceased employees/family members.
- Provided multiple health care providers with updated benefit information.
- Other general office duties.
Customer Service/Bankruptcy Specialist
New Concepts International
01.2001 - 10.2010
- Provides support to the legal team for Duke Energy
- Assist with Benefits, Payroll and providing support to employees/customers
- File Bankruptcy claims and protect account under Bankruptcy
- Processing payments
- Updating customer's accounts
- Setting customers on Deferred Payment Arrangements
- Bill security deposits
- Investigate complicated order request.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.1995
Skills
- HRIS
- Kronos
- Lawson
- Peoplesoft
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Talent Acquisition
- Workforce Management
- Database Management
- Onboarding
Hobbies and Interests
- Human Resources
- Customer Satisfaction
Timeline
Staffing Specialist
CHARLOTTE MECKLENBURG SCHOOLS
01.2021 - Current
Leave of Absence/ Benefits Administrator
CHARLOTTE MECKLENBURG SCHOOLS
11.2015 - 01.2021
Senior Customer Service Representative/On Floor Supervisor
Aon/Hewitt Associates
11.2010 - 11.2015
Customer Service/Bankruptcy Specialist
New Concepts International
01.2001 - 10.2010
High School Diploma -
Myers Park High School
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