Summary
Work History
Education
Skills
Timeline
Generic

Shana Rossiter

Shippenville ,Pennsylvania

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Wait Staff Member

Koyia
08 2020 - 08 2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Customer Service Representative

Contemporary Staffing Solutions
08 2015 - 11 2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Personal Care Attendant

WRC
09 2009 - 06 2014
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

B.S - Psychology

Walden University
08.2026

Skills

  • Clinical Documentation
  • Privacy and confidentiality
  • Care plan assessment
  • Verbal and written communication skills
  • Report preparation
  • Money handling abilities
  • Creative problem solving
  • Retail store support
  • Medical terminology knowledge
  • Account management
  • Route dispatch
  • Order fulfillment
  • Multi-line phone talent
  • Technical Support
  • Complaint resolution
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Receiving support

Timeline

Wait Staff Member

Koyia
08 2020 - 08 2023

Customer Service Representative

Contemporary Staffing Solutions
08 2015 - 11 2019

Personal Care Attendant

WRC
09 2009 - 06 2014

B.S - Psychology

Walden University
Shana Rossiter