Shana Sambrick
Summary
Dynamic and results-driven professional with strong background in customer interactions and service solutions. I effectively managed high-stress situations, enhancing customer loyalty and ensuring satisfaction through empathetic communication and efficient problem-solving. Highly skilled in critical thinking and data entry. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and proactive approach to meeting customer and organizational goals. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cheer Coach
Youth and High School Coach
01.2022 - Current
- Plan and lead cheerleading practices to ensure teams are properly prepared for competitions
- Instruct athletes on proper technique and fundamental skills, such as jumps, stunts, tumbling, and cheers
- Develop and lead team routines for competitions and other performances
- Help athletes develop their confidence and self- esteem
- Organize and lead team activities to promote camaraderie
- Monitor athlete performance and provide corrective feedback
- Maintain a safe and healthy environment for athletes to practice and compete
Customer Service Representative
Commonwealth of Pennsylvania Department
07.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Special Education Specialist
Decatur Elementary School
09.2018 - 06.2020
- Enhanced student learning by developing and implementing individualized education plans tailored to each student''s needs.
- Implemented evidence-based practices that promoted social, emotional, cognitive, and physical growth in students with disabilities.
- Conducted comprehensive assessments to identify specific areas of need and track progress toward achieving individual goals.
- Assisted general education teachers in modifying curriculum and instructional techniques for inclusive classrooms.
- Coordinated services among various professionals such as speech therapists, occupational therapists, psychologists to ensure holistic support for students.
- Kept meticulous records of student performance and progress reports for accurate documentation purposes.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
School Support Assistant
Fitzpatrick Elementary School
07.2016 - 08.2018
- Aided teachers in creating differentiated instruction materials, ensuring all students'' needs were met.
- Enhanced student engagement by providing one-on-one support and personalized learning strategies.
- Assisted teachers in designing effective lesson plans that catered to diverse learning styles.
- Provided administrative support by maintaining accurate records of student attendance, progress, and behavior incidents.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained confidentiality when handling sensitive information related to student records or personnel matters.
Office Manager
Atti Recovery
09.2008 - 06.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Business Administration And Management
CHI Institute
Philadelphia, PA01-2007
High School Diploma -
Norristown Area High School
Norristown, PA06-2001
Skills
- Comprehensive Listening Techniques
- Analytical Problem Solving
- Efficient Data Management
- Transaction Management
- Strategic Business Development
- Quality assurance controls
- Staff education and training
- Office equipment proficiency
- Account management
- Efficient Recordkeeping
- Proficient in Multi-Line Phone Systems
- Product Solutions Development
- Customer education
- Conflict Resolution
- File Management
- Customer relationship management (CRM)
- Data Collection
- Effective Call Management
- Proficient In Computer Applications
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- OSHA Certified
Timeline
Cheer Coach
Youth and High School Coach
01.2022 - Current
Customer Service Representative
Commonwealth of Pennsylvania Department
07.2020 - 11.2021
Special Education Specialist
Decatur Elementary School
09.2018 - 06.2020
School Support Assistant
Fitzpatrick Elementary School
07.2016 - 08.2018
Office Manager
Atti Recovery
09.2008 - 06.2015
Business Administration And Management
CHI Institute
High School Diploma -
Norristown Area High School
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