Shana Smith

• Managed customer service inquiries and complaints in a timely manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Monitored employee attendance records, timekeeping, and timecard information.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Counted and balanced cashier drawers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered phone calls to assist customers with questions and orders.
• Processed customer payments quickly and returned exact change and receipts.

Worked only during the summer.

• Planned, organized, facilitated and promoted diverse recreational programs.
• Created a warm and welcoming environment for all campers by providing support and encouragement.
• Ensured proper storage of food items according to health regulations.
• Lead group activities such as arts and crafts, sports, team building exercises.
• Conducted daily inspections of the campsite for cleanliness and safety standards.