Shana Smithers

● Medical billing, auditing, and data entry utilizing EHR to decrease discrepancies by 13%
● Create Fire Evacuations Plans, Resident E-Scores, Emergency Response Plans, and SSOPs. Conduct physical plant checks, supervised fire drills, report damage/deficiencies and hire appropriate vendors to adhere to all safety policies and regulations.
● Interview, hire, and train staff, including placement and evaluation, ongoing staff development and continuing education to employees. Lead the Regions traineeship council.
● Manage staffing schedules and OT using Excel and keen attention to detail to reduce it’s.
● Execute internal investigations, interrogations, and scene and data collection on reportable events while evaluating information carefully and analytically to comply 100% with federal and state regulatory requirements.
● Create residential LCEDs, SSPs, DDP2s, Life Plans, and SAPs, utilizing comprehensive industry knowledge to increase operational efficiency and enrich the lives of the people we serve.
● Conduct Money Management Assessments, create Personal Expenditure Plans for the people we serve, complete quarterly fiscal audits for the group home, residents Staff Visas.
● Oversee Multiple State Group homes by providing support and counseling to House Supervisors through effective interpersonal skills, ensuring patient and team needs are consistently met.

• Provided crisis management and intervention during emergency situations.
• Developed and maintained relationships with parents to promote a positive living environment .
• Enforced policies and safety standards through building and room rounds.
• Carried out disciplinary determinations thoughtfully and promptly to reduce staff unease and ineffectiveness

• Coordinated activities and events to create safe, positive and inclusive environment.
• Collaborated with residential team to maximize effective and efficient operations.

• DSA, FLDDSO | Direct Care