Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Spotwood-Thomas

Sacramento,CA

Summary

Dynamic Store Manager with a proven track record of success, through excelling in team building and leadership. Enhanced customer satisfaction through effective training and mentoring, achieving significant improvements in service quality. Skilled in problem-solving and financial performance, successfully reducing employee turnover and optimizing inventory management for increased profitability.

Overview

18
18
years of professional experience

Work History

Store Manager

Walmart
04.2018 - 03.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Store Manager

Walmart
02.2008 - 04.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Day Care Director

Farris Child Care Center
06.2004 - 02.2008
  • Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Streamlined daycare operations through effective scheduling, staff management, and budget control.
  • Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
  • Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.

Education

Associate of Science - Developmental Psychology

American River College
Sacramento

High School Diploma -

Mc Clellan High School
Sacramento, CA
05-2004

Skills

  • Problem-solving
  • Multitasking and organization
  • Team building and leadership
  • Work Planning and Prioritization
  • Provides supervision and development opportunities for and hourly associates by training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
  • Providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards; and overseeing safety and operational reviews
  • Drives and ensures the financial performance of the facility by confirming that budgeted wages, and other expenses are achieved

Timeline

Store Manager

Walmart
04.2018 - 03.2022

Assistant Store Manager

Walmart
02.2008 - 04.2018

Day Care Director

Farris Child Care Center
06.2004 - 02.2008

Associate of Science - Developmental Psychology

American River College

High School Diploma -

Mc Clellan High School

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