SHANA STEVENS
Adams
Summary
Experienced administrative professional with a proven track record in project management, problem-solving, and a strong dedication to teamwork. Demonstrates exceptional multitasking abilities and meticulous attention to detail, excels in maintaining efficient operations. Skilled communicator and effective leader, successfully guides teams, manages complex projects, and achieves strategic objectives.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant
Samaritan Medical Center
11.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Managed confidential employee records, safeguarding personal and professional information.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Aided staff with employee performance review paperwork and documentation.
- Tracked various statistics and kept detailed records to support human resources department.
Office Engineer/Administrative Assistant
WSP Contract/NYS Office of General Services Design & Construction
01.2017 - 11.2024
- Worked closely with the Correctional Facilities completing and submitting background checks and gate passes
- Coordinate between OGS staff, contractors, consultants, and external agencies to complete the construction project, monitor and inspect job sites and contract submittals
- Liaised between departments to ensure efficient communication between teams
- Organized meetings, prepared agendas, and took minutes to document discussions
- Ensured compliance with applicable laws, regulations, codes, standards, and safety requirements
- Managed daily administrative functions such as filing paperwork and responding to emails in a timely manner
Medical Billing/Administrative Assistant
Austin Physical Therapy
01.2015 - 01.2017
- Assisted the therapists with proper form and safety while performing exercises
- Researched customer inquiries regarding billing issues and resolved any discrepancies promptly
- Worked with insurance companies to process patients' insurance
- Performed general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies and equipment
Activities Director/Administrative Assistant
Bluefield Manor Housing Inc.
01.2014 - 01.2017
- Coordinated transportation for offsite trips according to established policies and procedures
- Created monthly calendars of events that included outings, entertainment, educational opportunities, religious services, special events and other activities
- Organized and led group activities for residents, such as exercise routines, athletic events and arts and crafts
- Developed and implemented budget, monitoring, and approving expenditures for activities
Hospitality Aide
Samaritan Summit Village
01.2012 - 01.2013
- Provided a pleasant environment for the residents, serving them snacks and meals, taking them to activities and appointments
- Provided support to the management team
- Coordinated with staff to ensure that residents requirements and requests were met in a timely manner
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
- Established special connections with patients through empathy and relationship-building techniques
Hearing Aid Dispenser
Watertown Hearing Aid Center
01.2011 - 01.2012
- Developed individualized plans for patient's hearing needs based on their lifestyle, budget, and preferences
- Adjusted and programmed the settings on hearing aids according to the patient's audiogram results
- Fitted a variety of devices including digital, analog, behind-the-ear, in-the-ear, and in-the-canal styles
- Performed administrative tasks such as maintaining records of patient visits, scheduling appointments, billing insurance companies and collections
- Educated patients on how to maintain their hearing aids and provided follow up care to ensure successful outcomes
- Repaired malfunctioning hearing aids in accordance with manufacturer specifications
Education
Associate In Science (A.S.) - Medical Science
Corning Community College
Corning, NY01.2005
MRI Tech and Medical Courses -
Mansfield University
Mansfield, PA01.2003
Associate In Applied Science (A.A.S.) - Hospitality & Tourism Business Management
Jefferson Community College
Watertown, NY01.1986
Skills
- Strong Communication
- Patience
- Multitasking
- Collaboration
Timeline
Human Resources Assistant
Samaritan Medical Center
11.2024 - Current
Office Engineer/Administrative Assistant
WSP Contract/NYS Office of General Services Design & Construction
01.2017 - 11.2024
Medical Billing/Administrative Assistant
Austin Physical Therapy
01.2015 - 01.2017
Activities Director/Administrative Assistant
Bluefield Manor Housing Inc.
01.2014 - 01.2017
Hospitality Aide
Samaritan Summit Village
01.2012 - 01.2013
Hearing Aid Dispenser
Watertown Hearing Aid Center
01.2011 - 01.2012
MRI Tech and Medical Courses -
Mansfield University
Associate In Science (A.S.) - Medical Science
Corning Community College
Associate In Applied Science (A.A.S.) - Hospitality & Tourism Business Management
Jefferson Community College
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