Shana Street
Tallahassee,FL
Summary
Detail-oriented and trustworthy professional with extensive experience in government administration, corrections, customer service, and healthcare support. Proven ability to handle confidential information, maintain accurate records, comply with strict policies, and deliver high-quality customer service. Strong attention to detail and exceptional communication skills demonstrate a commitment to accuracy and excellence. These qualities align well with the demands of the banking and financial services environment, ensuring effective contributions to organizational success.
Overview
13
13
years of professional experience
Work History
Administrative Support / Background Screening
Florida Department of Corrections – Central Office
Tallahassee, FL
05.2023 - 08.2024
- Managed sensitive background investigation processes, guaranteeing compliance with established regulatory and confidentiality requirements.
- Maintained accurate electronic and paper records with a high level of attention to detail
- Verified documentation for completeness, accuracy, and policy adherence
- Coordinated communication efforts among applicants, supervisors, and various internal departments to enhance collaboration.
- Assisted with scheduling, task coordination, and daily administrative operations
- Implemented and maintained rigorous security measures to uphold confidentiality and compliance standards.
Correctional Officer
Florida Department of Corrections
Crawfordville, FL
11.2018 - 03.2021
- Maintained accurate logs and reports in a highly regulated environment
- Enforced policies and procedures to ensure safety, accountability, and compliance
- Handled high-stress situations calmly while maintaining professionalism
- Communicated clearly and effectively with supervisors and team members
- Demonstrated sound judgment and integrity in daily decision-making
Customer Service Associate
Walmart
Tallahassee, FL
08.2016 - 12.2018
- Handled cash transactions, returns, exchanges, refunds, money orders, and gift card activations
- Balanced cash drawers and ensured transaction accuracy
- Assisted customers with product questions, pricing, and account-related services
- Resolved customer concerns while maintaining company policies
- Delivered consistent, courteous customer service in a fast-paced environment
Library Assistant
Leon High School
Tallahassee, FL
08.2013 - 05.2014
- Maintained records, inventories, and schedules with accuracy
- Assisted users with technology systems and databases
- Ensured orderly operations in a supervised environment
Team Member
Orleans Café
Tallahassee, FL
07.2013 - 04.2014
- Delivered customer service while handling transactions accurately
- Maintained cleanliness and compliance with health and safety standards
Home Health Aide
Hope
Tallahassee, FL
03.2011 - 09.2013
- Maintained confidential client information in compliance with privacy standards
- Assisted clients with daily needs while demonstrating reliability and trustworthiness
- Documented care activities accurately and consistently
Education
Certified Medical Assistant (CMA) - Medical Assisting
Sanford Brown College
Tallahassee, FL08-2016
High School Diploma -
Leon High School
Tallahassee, FL07-2014
Skills
- Customer Service & Client Relations
- Confidential Information Handling
- Cash Handling & Transaction Accuracy
- Recordkeeping & Documentation
- Compliance & Policy Adherence
- Data Entry & Administrative Support
- Conflict Resolution & Problem Solving
- Professional Communication
- Time Management & Organization
Timeline
Administrative Support / Background Screening
Florida Department of Corrections – Central Office
05.2023 - 08.2024
Correctional Officer
Florida Department of Corrections
11.2018 - 03.2021
Customer Service Associate
Walmart
08.2016 - 12.2018
Library Assistant
Leon High School
08.2013 - 05.2014
Team Member
Orleans Café
07.2013 - 04.2014
Home Health Aide
Hope
03.2011 - 09.2013
Certified Medical Assistant (CMA) - Medical Assisting
Sanford Brown College
High School Diploma -
Leon High School