Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Thomas

Baton Rouge,LA

Summary

Dedicated and compassionate Client Care Specialist with a proven track record in client care and pet welfare. Adept at providing exceptional service to diverse clientele, ensuring positive experiences in fast-paced environments. A drive to increase return-to-home rates and reduce the length of stay for pets in the shelter.

Overview

11
11
years of professional experience

Work History

Client Care Specialist

Companion Animal Alliance
01.2022 - Current
  • Handling diverse interactions via phone, email, and in-person to ensure positive experiences for all member of the public and the animals in our care.
  • Complete the initial admission process for all animals entering the shelter, ensuring efficient and compassionate handling throughout the process.
  • Utilize safe, low-stress handling techniques in accordance with Fear Free guidelines while reading animal behavior of various species, sizes, and temperaments.
  • Engage potential adopters in respectful conversations while actively listening, offering educated recommendations of available animals and resources based on knowledge gained during conversation.
  • Reuniting families with their missing animals, demonstrating an understanding of appropriate redemption fees and completing redemption paperwork.

Patient Account Coordinator 2

Lincare, Inc
07.2017 - 08.2021
  • Facilitated clear communication between patients, equipment centers, and insurance companies to resolve discrepancies and maintain positive relationships.
  • Obtain payer requirements for timely adjudication of Medicare and Medicaid claims and file claims with appropriate documentation attached.
  • Initiate review/appeals process on disputed claims.
  • Demonstrate knowledge base of all IBMi software functions to advance to Level III/access to LITE.
  • Verify, adjust, and update Accounts Receivable (A/R) according to correspondence received from insurance companies.
  • Maintain and communicate payer coverage/guideline changes/updates.

Package Handler/Mentor

United Parcel Service, UPS
06.2016 - 05.2018
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Provided mentorship to newly hired handlers, educating them on loading and unloading safety, navigation protocols, wellness tips, and demonstrating quality loading procedures.

Account Control Representative

Hertz Corporation
05.2013 - 05.2017
  • Processed new auto and equipment loss reports, accessing multiple programs and computer systems to obtain necessary data for claims processing.
  • Reviewed claims, obtained repair estimates, and collected photos to provide documents to insurance companies for investigations.
  • Communicated professionally via email and telephone with insurance adjusters, Hertz renters, and law firms representing customers or claimants.

Education

No Degree - General Education

Oklahoma State University - Oklahoma City
Oklahoma City, OK

High School Diploma -

Capitol Hill High School
Oklahoma City, OK
05.2005

Skills

    Client Communication

    Data Entry and Management

    Problem Solving

    Attention to Detail

    Multi-tasking

    Team Collaboration

    Microsoft Word, Excel

    Google Docs, Google Sheets

Timeline

Client Care Specialist

Companion Animal Alliance
01.2022 - Current

Patient Account Coordinator 2

Lincare, Inc
07.2017 - 08.2021

Package Handler/Mentor

United Parcel Service, UPS
06.2016 - 05.2018

Account Control Representative

Hertz Corporation
05.2013 - 05.2017

No Degree - General Education

Oklahoma State University - Oklahoma City

High School Diploma -

Capitol Hill High School

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Shana Thomas