Shana Thorpe

Manage inside/outside of business property insuring cleanliness, organization and safety.

• Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of offices and bathrooms.
• Checked recycling cans, removed garbage and put recyclables in correct bin.
• Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized and stocked to meet the needs of your employees.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Arranged tables and chairs for special occasions and events.

• Guide specific, play-based classes for infants, toddlers, and preschoolers (birth to 5 years) focused on physical, cognitive, and social-emotional development through custom curricula, unique playscapes, and expert teachers.
• Classes feature parent-child interaction, songs, sensory activities, problem-solving games, and themed play areas with changing equipment to build confidence and school readiness skills, all within a supportive community.
• Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Organized and supervised large and small group activities.

• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Processed orders and sent to kitchen employees for preparation.

• Manage reservations, room assignments, special requests, and general guest needs.
• Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
• Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
• Strengthened communication skills through regular interactions with others.