Shana Vixama
Orlando
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Project Coordinator III
Pella Windows and Doors
Orlando
12.2022 - Current
- Developed project documentation to support team collaboration and accountability.
- Implemented process improvements to enhance operational efficiency within projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Served as point-of-contact to support order management, testing and reporting.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Gathered and processed necessary paperwork for permit applications.
- Review and purchase internal and external orders including building products, and specialized product offered through the company.
Client Relations Manager
CATHEDRAL CORPORATION
07.2021 - 12.2022
- Initiate plan and document layout of stakeholders/clients' project specifications through statement of work, client order form, schedule tests and setup timeframes for ongoing projects.
- Facilitate the introduction of and monitor progress of projects throughout the change management process, conferring with internal departments' personnel to expedite timely completion in accordance with clients' requirements and company standards.
- Collaborate with technical and production personnel, one-on-one and in group settings, to provide technical or design solutions for clients.
- Participate in quality control reviews of requested changes with internal teams.
- Cultivated strong client relationships through regular communication and feedback sessions.
- Coordinated client onboarding processes to ensure smooth transitions and satisfaction.
- Managed client inquiries and resolved issues efficiently to enhance service quality.
- Collaborated with internal teams to align solutions with client needs and expectations.
- Conducted regular reviews of client accounts to identify opportunities for improvement.
Project Coordinator
PELLA WINDOWS AND DOORS
10.2018 - 07.2021
- Permitting applications; scheduling of inprogress and final inspections.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Coordinated project timelines for window and door installations across multiple sites.
- Managed communication between clients, vendors, and internal teams for project updates.
- Organized logistics for product delivery and installation scheduling to optimize workflow.
- Assessed, monitored and reported on work progression.
Installation Coordinator
LOWE'S
03.2015 - 10.2018
- Communicated with customers to confirm installation details and address concerns.
- Collaborated with contractors to ensure timely delivery of services and materials.
- Managed inventory of installation supplies and tools for efficient operations.
- Trained team members on installation procedures and customer service standards.
- Assisted in resolving customer issues related to installation processes and timelines.
Education
Associate in Science - Business Administration
SEMINOLE STATE COLLEGE
03.2020 - 03.2026
Skills
- Notary Public, Florida
- Time management
- Documentation skills
- Process improvement
- Report generation
- Quote preparation
- Profitability optimization
- Vendor sourcing
- Task delegation
- Problem-solving
- Cost control
- Resource management
- Price quote preparation
- Flexible and adaptable
Certification
- Driver's License
- Certified Notary Public
Timeline
Project Coordinator III
Pella Windows and Doors
12.2022 - Current
Client Relations Manager
CATHEDRAL CORPORATION
07.2021 - 12.2022
Associate in Science - Business Administration
SEMINOLE STATE COLLEGE
03.2020 - 03.2026
Project Coordinator
PELLA WINDOWS AND DOORS
10.2018 - 07.2021
Installation Coordinator
LOWE'S
03.2015 - 10.2018