Shana Westmoreland
Fort Worth,Tx
Summary
Motivated and adaptable professional with a diverse background in customer service, sales, and operations management, seeking new opportunities in any industry to bring a versatile skill set and dedication to a dynamic work environment.
Overview
17
17
years of professional experience
Work History
Bartender/Bar Manager
Mex
01.2024 - 12.2024
- Oversee daily bar operations, ensuring seamless service and adherence to operational standards
- Craft cocktails and provide exceptional customer service while managing bar activities
- Conduct training for new staff on bartending techniques and best practices
- Collaborate with kitchen and services teams to ensure seamless communication and coordinated service efforts
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Johnny Black's Public House
01.2023 - 12.2024
- Prepare and serve a wide range of beverages, including specialty cocktails, beers, and wines
- Oversaw key projects with timely follow-up while effectively managing multiple priorities in a face paced environment
- Provide exceptional customer services, while creating a welcoming atmosphere and building rapport with regular patrons
- Support bar manager with inventory checks and restocking supplies as needed
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Senior Account Manager
Amplitude HR
01.2022 - 01.2023
- Company Overview: Position eliminated during restructuring
- Served as the primary liaison between candidates and clients, driving direct sales and building trusted relationships
- Recruited overseas employees for Tier-1 automotive plants, successfully managing the onboarding processes using Ceipal and ADP
- Position eliminated during restructuring
- Mentored junior account management professionals to develop skills and increase company revenue.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Built relationships with customers and community to promote long term business growth.
Mortgage Sales Associate
Genisys Credit Union
01.2020 - 01.2023
- Supported Mortgage Consultants by responding to client inquires and processing applications
- Assisted with the mortgage process, including ordering appraisals and tracking documentation for compliance
- Closed an average of 20-30 mortgage loans per month, managing loans averaging approximately $300,000, achieving a total monthly loan closure of around $7 million
- Managed a consistent pipeline of applications while maintaining strict adherence to deadlines and target closing dates.
- Conducted comprehensive financial analysis for each client to determine eligibility for loan programs, ensuring responsible lending practices.
- Exceeded sales targets consistently by utilizing effective communication and interpersonal skills to build rapport with clients.
Authorized Agent
Melissa Leedle State Farm
01.2019 - 01.2020
- Collaborated with customers to assess their insurance needs and educate them on coverage options
- Managed scheduling, processed quotes, and ensured overall customer satisfaction
- Conducted up to 80 cold calls daily to generate new business opportunities and processed up to 20 insurance quotes daily
- Built strong relationships with clients, leading to repeat business and referrals.
- Assisted clients in understanding complex insurance concepts, making informed decisions about their coverage needs.
Office Manager
Enright Seeding
01.2017 - 01.2018
- Ensured efficient office operations by managing payroll, accounting, and various administrative tasks
- Assisted in preparing the annual budget, organizing meetings with contractors, and supply orders
- Additionally, I facilitated communication among team members to enhance productivity
- Conducted up to 80 cold calls daily to generate new business opportunities
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Executive Assistant to Dean of Students / Administrative Assistant
Scott Comm. College
01.2013 - 01.2017
- Performed a variety of clerical and secretarial duties for the Dean of Student Development and SCC development offices, ensuring efficient office operations and high quality of service to visitors, students, and faculty
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
Account Manager
Marco International
01.2014 - 01.2016
- Successfully managed large industrial accounts for various businesses, selling equipment valued from $100 to $1 million
- By enhancing the quality of information provided to clients and cross-selling product lines, I significantly increased sales volume
- Awarded a Presidential Award for achieving the highest gross margin in the previous year
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Contract Administrator
L-3 Vertex
01.2008 - 01.2009
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
Education
Associates of Applied Science - Business Administration
Scott Community College
Bettendorf, IA05.2012
Dental Office Management Certificate -
Black Hawk College
Moline, IL05.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
Timeline
Bartender/Bar Manager
Mex
01.2024 - 12.2024
Bartender
Johnny Black's Public House
01.2023 - 12.2024
Senior Account Manager
Amplitude HR
01.2022 - 01.2023
Mortgage Sales Associate
Genisys Credit Union
01.2020 - 01.2023
Authorized Agent
Melissa Leedle State Farm
01.2019 - 01.2020
Office Manager
Enright Seeding
01.2017 - 01.2018
Account Manager
Marco International
01.2014 - 01.2016
Executive Assistant to Dean of Students / Administrative Assistant
Scott Comm. College
01.2013 - 01.2017
Contract Administrator
L-3 Vertex
01.2008 - 01.2009
Associates of Applied Science - Business Administration
Scott Community College
Dental Office Management Certificate -
Black Hawk College
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