Summary
Overview
Work History
Education
Skills
Timeline
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Shana White

Olympia,WA

Summary

Customer Service Support Specialist bringing top-notch skills in oral and written communication, active listening and problem-solving skills to support positive member experiences.

Overview

8
8
years of professional experience

Work History

Contact Center Support Specialist

WSECU
03.2022 - Current
  • Handle member inquiries and suggestions courteously and professionally.
  • Help members every day with positive attitude and focus on member satisfaction.
  • Offer assistance to members and suggest using services such as online banking and bill pay to assist with managing member's financial needs.
  • Successfully achieved target metrics by maintaining focus and finding ways to become more efficient.
  • Processed debit and credit card and electronic check payments

Claims Specialist

State Farm Insurance
03.2016 - 03.2021
  • Reviewed insurance and claims documents to verify required information and secured any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages.
  • Evaluated and settled complex insurance claims in a timely manner.

Education

Bachelor of Arts - Business Administration

Saint Martin's University
Lacey, WA
2006

Skills

  • Problem-Solving Skills
  • Providing Customer Support
  • Active Learning
  • Calm and Professional Under Pressure

Timeline

Contact Center Support Specialist

WSECU
03.2022 - Current

Claims Specialist

State Farm Insurance
03.2016 - 03.2021

Bachelor of Arts - Business Administration

Saint Martin's University

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Shana White