Shana White
Dallas,TX
Summary
Resilient leader with superb business acumen. Passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. Extensive background in improving customer retention levels within aggressive markets and challenging territories. Proven ability to influence and manage cultural change across all levels, with demonstrated success improving operational processes. Tactical team builder and strategic planner seeking to leverage a National Account Manager role with a progressive organization.
Overview
24
24
years of professional experience
Work History
National Account Manager
2020 Companies
Southlake , TX
10.2023 - Current
- Responsible for training and marketing of key national accounts totaling $20M in annual sales.
- Manage 12 Regional Managers and 3 Field Coaches within 48 designated market areas.
- Partner with internal business teams to design and implement initiatives that increase merchant activation, drive acceptance and deliver incremental value to merchants.
- Establish and build strong relationships through consistent in-person interaction with merchants to drive growth and revenue.
- Developed and implemented strategic plans to grow national accounts.
- Monitor and analyze performance metrics and improvements.
Director, Client Management & AR
Securus Technologies
Carrollton , TX
06.2015 - 09.2018
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Reduced operating cost by 65% in 90 days by implementing an electronic bill reconciliation tool.
- Managed strong relationships with assigned account decision makers and key influencers for 68 Correctional Facilities nationwide.
- Regularly travel to facilities for presentations, demonstrations, training and quality assurance checks.
- Led a team of 18 Client Managers.
- Designed Saleforce Workflows for six areas within the Sales & Operations Department, to include the companies first automated CRM and case creation tool to manage leads and sales pipelines.
Account Manager - Seasonal
Intuit
Plano , TX
10.2014 - 03.2015
- Manage a platform of 850 Certified Public Accountants within TurboTax Personal Pro to upsell and accelerate revenue.
- Conduct Weekly WebEx Training on Software Navigation Demos and Pipeline Management.
- Mediate communication between CPA's and clients for quality assurance and compliance with IRS Guidelines and E Requirements in accordance with Publication 1345.
Business Sales Consultant
Verizon
Richmond , VA
02.2000 - 07.2010
- Identified new business opportunities through market research, competitive analysis and industry trends.
- Proactively sell, manage, and build relationships in specific geography to grow revenue through aggressive follow up and relationships to retain Verizon's Tier I/ II Enterprise & Governmental Services Accounts.
- Single point of contact, subject matter expert and trainer on assigned accounts; to include onsite technical product demonstrations, equipment presentations and vendor/hardware management activities.
- Conduct research, turn-up, test, upgrades, and network migration activities for digital cross connects, Frame Relay, broadband, T1's, T3's, DS1, DS3, OC192, ISDN, PBX, SS7, ACD, VoIP, ATM, and fiber optic terminals.
Education
Western Governors University
Skills
- Customer Relationship Management
- Sales Pipeline Management
- Business growth and retention
- SaaS Technologies
- People Management
- Contract Negotiation
- Sales Operations
- Customer Retention
- Solution selling
- Product Marketing
Timeline
National Account Manager
2020 Companies
10.2023 - Current
Director, Client Management & AR
Securus Technologies
06.2015 - 09.2018
Account Manager - Seasonal
Intuit
10.2014 - 03.2015
Business Sales Consultant
Verizon
02.2000 - 07.2010
Western Governors University
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