Shana Whitehead
Lancaster
Summary
Professional with strong background in customer interactions and service solutions. Top-notch skills in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Transport Aide
Baylor Scott & White Medical Center
05.2024 - Current
- Collaborated closely with interdisciplinary teams to ensure smooth transfers between different care settings within the hospital network.
- Ensured patient safety by adhering to proper lifting techniques, infection control protocols, and equipment maintenance standards.
- Assisted medical personnel during emergency situations, providing swift transport of patients to appropriate treatment areas.
- Maintained cleanliness and organization of transport equipment, ensuring availability for immediate use when needed.
- Boosted staff efficiency through clear communication with nursing, radiology, and other departments regarding patient transport status.
CNA
ENSIGN LLC
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Bank Credit Analyst
Advanced Call Center Technologies LLC
08.2020 - 12.2023
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Played pivotal role in negotiating terms with distressed accounts, recovering substantial amounts and preventing losses.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
Insurance Claims Associate
V Dart
05.2018 - 04.2020
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Modified, updated and processed existing policies.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Lead Crew Member
KFC Restaurant
08.2014 - 02.2018
- Reviewed crew performance regularly, providing constructive feedback for continuous improvement.
- Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
- Established rapport with clients creating a sense of trust that resulted in repeat business.
- Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
- Optimized inventory management by tracking supplies usage and anticipating replenishment needs accurately.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
Required Studies
Lancaster High School
Lancaster, TX06-2016
Skills
- Direct patient support
- Basic life support
- Analytical reasoning
- Data entry
- Problem resolution
- Telecommunications support expertise
- Relationship building
- Microsoft Excel
- Transaction management
- Claims investigation
Certification
- Cna Training - 150 hours
Timeline
Patient Transport Aide
Baylor Scott & White Medical Center
05.2024 - Current
CNA
ENSIGN LLC
01.2024 - Current
Bank Credit Analyst
Advanced Call Center Technologies LLC
08.2020 - 12.2023
Insurance Claims Associate
V Dart
05.2018 - 04.2020
Lead Crew Member
KFC Restaurant
08.2014 - 02.2018
Required Studies
Lancaster High School
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