SHANA WILLIAMS
JACKSONVILLE
Summary
PROFILE: Hardrdworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dalie Solutions LLC
09.2017 - Current
- Managed scheduling and calendar appointments for owner, ensuring optimal use of time.
- Coordinated office communications, facilitating information flow between departments and stakeholders.
- Prepared and organized financial documents for audits and tax filing
- Implemented filing system improvements to streamline document retrieval and increase organizational efficiency.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Sales Associate
Burlington
10.2016 - 05.2017
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained merchandise presentation standards to maximize visual appeal and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Front Desk Receptionist
Cuny York College
08.2014 - 01.2015
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Welcomed patrons and immediately offered assistance by asking open-ended questions
Sales Associate
Walgreens
04.2014 - 07.2014
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2021
High School Diploma -
Wesley High School
2001
Skills
- Microsoft Office Suite
- Data entry
- Computer skills
- Time management
- File organization
- Office administration
Strong technical knowledge and experience with:
- Clerical support
- Documentation and recordkeeping
- Scheduling and calendar management
- Invoice processing
- Internet research
- Bookkeeping
- Payroll and budgeting
Accomplishments
I am a notary public valid through February 2027
Certification
Certified Bookkeeper from the Florida Gulf Coast University
Timeline
Administrative Assistant
Dalie Solutions LLC
09.2017 - Current
Sales Associate
Burlington
10.2016 - 05.2017
Front Desk Receptionist
Cuny York College
08.2014 - 01.2015
Sales Associate
Walgreens
04.2014 - 07.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Wesley High School
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