SHANA WISE
Surprise,AZ
Summary
Organized, Medical Billing & Coding Specialist seeking a full-time position. Diligent team player who works well with patients, doctors, and peers. Proven ability to be detail oriented and maintain workflow with little supervision.
Overview
13
13
years of professional experience
Work History
Billing Specialist I
Advanced Diabetes Supply
02.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
Scheduler/Receptionist
Arkansas Cardiology
09.2020 - 03.2023
- Responsible for scheduling appointments on EPIC EHR
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
Pre Litigation Specialist
Reddick Moss, PLLC
06.2018 - 06.2020
- Assisted attorneys with trial preparation
- Answered telephone and coordinated meetings and conferences.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Receptionist/Biller
Arkansas Psychiatric Clinic
06.2017 - 05.2018
- Answered phone calls and directed callers to the appropriate person.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
Pre-Operative Coordinator/Scheduler
Arkansas Rehabilitation Associates
08.2011 - 04.2016
- Scheduling and rescheduling appointments
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Medical Coding and Billing Diploma -
Arizona College of Allied Health
Glendale, AZ12.2018
Skills
- Claims Processing
- Record preparation
- Payment posting
- Billing systems and software
- Customer Engagement
- Insurance Verification
Timeline
Billing Specialist I
Advanced Diabetes Supply
02.2024 - Current
Scheduler/Receptionist
Arkansas Cardiology
09.2020 - 03.2023
Pre Litigation Specialist
Reddick Moss, PLLC
06.2018 - 06.2020
Receptionist/Biller
Arkansas Psychiatric Clinic
06.2017 - 05.2018
Pre-Operative Coordinator/Scheduler
Arkansas Rehabilitation Associates
08.2011 - 04.2016
Medical Coding and Billing Diploma -
Arizona College of Allied Health
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