Shana Wolfe
Liberty,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
BreWingZ Restaurant And Bar
01.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managing Partner
Chili's Bar And Grill
07.2014 - 10.2021
- Established and implemented business procedures and process improvements.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Managed restaurant scheduling, foodservice and customer service.
- Scheduled 18-25 restaurant workers daily and filled in for shifts.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Robert E Lee High School
Baytown, TXNo Degree - Basics And Journalism
Lee College
Baytown, TXSkills
- Labor Cost Controls
- Profit and Loss
- Leadership
- Staff Training
- Financial Forecasting
- Food Preparation and Safety
- Customer Service
Certification
Manager Food Service Certification
TABC Certification
Timeline
General Manager
BreWingZ Restaurant And Bar
01.2022 - Current
Managing Partner
Chili's Bar And Grill
07.2014 - 10.2021
High School Diploma -
Robert E Lee High School
No Degree - Basics And Journalism
Lee College
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