Shana Woods
Hawkinsville,GA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
School Bus Operator
Pulaski County Special School District, PCSSD Schools
04.2023 - Current
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Conducted pre-trip inspections of bus for safe operation.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported customers to and from [Location].
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Customer Service Representative
Foodlion Grocery Store
Hawkinsville , GA
11.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Kroger
10.2019 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard
SecurAmerica
09.2019 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Shift Manager
Popeyes Chicken
03.2019 - 08.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Correctional Officer
Louisiana State Penitentiary
06.2018 - 03.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
School Bus Operator
Terrebonne Parish School Board
03.2017 - 06.2018
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Front Desk Agent
Quality Inn Hotel
Byron, GA
08.2023 - Current
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate - Accounting
L.E. Fletcher Technical Community College
Houma, LA05.2002
Hotel/Restaurant Management
Penn Foster Career School
Scranton, PA 03.2023 - 05.2023
Skills
- Safe Driver Training
- Safety Rules Compliance
- Bus Inspections
- School District Compliance
- Student Interaction
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
- Typing Proficiency
- Control of Expenses
- Labor and Food Cost Control
- Menu Planning
- Train Employees
- Hiring and Training
- Food Preparation and Safety
- Full Service Restaurant Background
- Customer Loyalty
- Shift Management
- Microsoft Office
- Guest Relations
- Front of House Management
- Food and Beverage Orders
Timeline
Front Desk Agent
Quality Inn Hotel
08.2023 - Current
School Bus Operator
Pulaski County Special School District, PCSSD Schools
04.2023 - Current
Hotel/Restaurant Management
Penn Foster Career School
03.2023 - 05.2023
Customer Service Representative
Foodlion Grocery Store
11.2022 - 12.2022
Customer Service Associate
Kroger
10.2019 - 11.2022
Security Guard
SecurAmerica
09.2019 - 09.2020
Shift Manager
Popeyes Chicken
03.2019 - 08.2019
Correctional Officer
Louisiana State Penitentiary
06.2018 - 03.2019
School Bus Operator
Terrebonne Parish School Board
03.2017 - 06.2018
Associate - Accounting
L.E. Fletcher Technical Community College
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