Shana Young
Olive Branch,Mississippi
Summary
Dynamic Office Manager with a proven track record at Quality Commercial Cleaning LLC, showcasing exceptional organizational skills and customer service excellence. Elevated office efficiency through strategic vendor negotiations and inventory control, while fostering team leadership and employee training. Achieved significant cost savings and improved staff integration, demonstrating strong decision-making and multi-tasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Office Manager
Quality Commercial Cleaning LLC
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cage Cashier
Gold Strike Casino Resort Tunica Ms
02.2019 - 08.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Moved currency, coins and chips following exact security protocols.
- Performed check cashing for customers based on company policies.
- Checked customer identification and verified signatures for large transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Cage Cashier
Horseshoe Casino
02.2018 - 02.2019
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Moved currency, coins and chips following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Performed check cashing for customers based on company policies.
- Checked customer identification and verified signatures for large transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Package Handler
Ranstad
09.2018 - 12.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Package Handler
Adecco Staffing
08.2016 - 09.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Cage Cashier
Gold Strike Casino Resort Tunica Ms
11.2010 - 06.2016
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reduced transaction errors by implementing stringent cash-handling procedures and providing ongoing training to staff members.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Moved currency, coins and chips following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Performed check cashing for customers based on company policies.
- Checked customer identification and verified signatures for large transactions.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Package Handler
FedEx
11.2006 - 05.2008
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
Diploma - Medical Assisting
Vatterott Career College
Memphis, TNDiploma - Basic
Rosa Fort High School
Tunica, MS05.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Payroll Processing
- Scheduling and calendar management
- Clerical Support
- Credit and collections
- Mail handling
- Inventory Control
- Employee Supervision
- Staff hiring
- Employee Training
- Team Supervision
- Meeting planning
- Information Protection
- Proposal Writing
- Computer Skills
- Decision-Making
- Good Judgment
- Team Leadership
- Professional and Courteous
- Hiring and Training
- Goal Setting
- Performance reviewing
Timeline
Office Manager
Quality Commercial Cleaning LLC
08.2022 - Current
Cage Cashier
Gold Strike Casino Resort Tunica Ms
02.2019 - 08.2021
Package Handler
Ranstad
09.2018 - 12.2018
Cage Cashier
Horseshoe Casino
02.2018 - 02.2019
Package Handler
Adecco Staffing
08.2016 - 09.2017
Cage Cashier
Gold Strike Casino Resort Tunica Ms
11.2010 - 06.2016
Package Handler
FedEx
11.2006 - 05.2008
Diploma - Medical Assisting
Vatterott Career College
Diploma - Basic
Rosa Fort High School
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