Shanaaz Ally
Service Manager
Lowell,MA
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Tufts University
Medford, MA
08.2021 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Tracked monthly sales to generate reports for business development planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Administered employee discipline through verbal and written warnings.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Service Patient Manager
Holy Family Hospital
Methuen, MA
03.2020 - 05.2021
- Oversaw the general patient dining program and meal rounding inclusive of service recovery to enhance patient experience within the facility.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed business performance data and forecasted business results for upper management.
Service Manager
The Cheesecake Factory
Boston, MA
02.2015 - 08.2017
- Ascertained a high level of customer satisfaction through friendly and reliable service, potentially boosting return rate and repeat orders.
Restaurant Manager
Olive Garden
Stoughton, MA
07.2007 - 01.2015
- Headed supervision of restaurant operations while controlling operational costs and promoting efficiency to deliver superb dining experience.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH04-2024
Skills
- PeopleSoft
- Opera
- Upserve
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Cost Control
- Service Delivery Management
- Labor Management
- Beverage Knowledge
- Ordering Supplies
- Menu Development
- Food and Beverage Operations
- Food Presentation
- Sanitation Standards
- Payroll Administration
- Strategic Planning
Websites
Certification
- TIPS Certified
- ServSafe
- CPR Certified
References
References available upon request.
Timeline
Food and Beverage Manager
Tufts University
08.2021 - Current
Service Patient Manager
Holy Family Hospital
03.2020 - 05.2021
Service Manager
The Cheesecake Factory
02.2015 - 08.2017
Restaurant Manager
Olive Garden
07.2007 - 01.2015
Bachelor of Science - Business Administration
Southern New Hampshire University
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