High School Diploma -
Harrisburg High School
Harrisburg, PA06.2006
Shana Butler
Education
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Timeline
Customer Service Representative
Clark Resources
07.2024 - Current
Commercial Cleaner
Butler & Butler Enterprise
02.2024 - 07.2024
Customer Service Representative
MMC
02.2023 - 02.2024
Account Analyst
Edfinancial Services
07.2022 - 01.2023
Customer Service Representative
PHEAA
09.2018 - 07.2022
High School Diploma -
Harrisburg High School
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Clark Resources
07.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Commercial Cleaner
Butler & Butler Enterprise
02.2024 - 07.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Customer Service Representative
MMC
02.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Account Analyst
Edfinancial Services
07.2022 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Service Representative
PHEAA
09.2018 - 07.2022
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Provided quick turnaround times to maintain fast-past schedule.
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