Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic
Shana C Weston

Shana C Weston

Atlanta,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Retention Agent

Classy C Communications
Fairburn, GA
12.2022 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Contacted customers about potential service upgrades, new products or services plus account changes.
  • Participated in regular meetings with the team members to discuss current issues facing customers.
  • Performed outbound calls to engage customers in order to retain them by offering special promotions or discounts.

Customer Service Representative

R R TeleSolutions
Palmetto, GA
03.2019 - 08.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

Some College (No Degree) - Business Administration And Management

Atlanta Technical College
Atlanta, GA

Skills

  • Customer Relations
  • Bill Payment
  • Crm Documentation
  • Call Center
  • Pos Systems Expert
  • Data Entry
  • Inbound And Outbound Calling
  • Credit Adjustments

Timeline

Customer Retention Agent

Classy C Communications
12.2022 - Current

Customer Service Representative

R R TeleSolutions
03.2019 - 08.2022

Some College (No Degree) - Business Administration And Management

Atlanta Technical College

References

References available upon request.

References

References available upon request.

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Shana C Weston