Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanaca Smith

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

PATIENT ESCORT MANAGERE

RG TALENT SOLUTIONS
Dallas, TX
06.2021 - Current
  • Greet patients and employees at VA entrances
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of veterans promptly and efficiently.
  • Provided excellent service and attention to patient when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Answered 200 or more calls per shift to assist with patient request,questions and concerns.
  • Delegated work to staff, setting priorities and goals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPPA regulations.

General Manager

Braum's Ice Cream & Dairy Store
Okmulgee, OK
02.2019 - 04.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised employees through planning, assignments, and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Identified needs of customers promptly and efficiently.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Administered employee discipline through verbal and written warnings.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Assistant Store Manager

Braum's Ice Cream & Dairy Store
McAlester, OK
07.2013 - 02.2019
  • key holding manager
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated work to staff, setting priorities and goals.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Maintained inventory by checking merchandise to determine levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Some College (No Degree) - HEALTH SC

Kiamichi Technology Center - McAlester
Mcalester, OK
05-1996

High School Diploma -

Mcalester High School
Mcalester, OK
05-1996

Skills

  • Medical Terminology Knowledge
  • First-Aid and CPR
  • Wheelchair Assistance
  • Patient Safety
  • Staff Coordination
  • Customer Service
  • Patient Transport
  • Medical Documentation
  • Equipment Disinfection
  • Critical Care
  • Visitor Assistance

References

References available upon request.

Timeline

PATIENT ESCORT MANAGERE

RG TALENT SOLUTIONS
06.2021 - Current

General Manager

Braum's Ice Cream & Dairy Store
02.2019 - 04.2021

Assistant Store Manager

Braum's Ice Cream & Dairy Store
07.2013 - 02.2019

Some College (No Degree) - HEALTH SC

Kiamichi Technology Center - McAlester

High School Diploma -

Mcalester High School

Similar Profiles

CREATE PROFILE
Shanaca Smith