Shanaccquia Scott

• Gathered information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and recorded outcomes of calls. Scheduled appointments while providing positive service experience to maximize donor show rates. Responded to or transferred inbound calls to the appropriate party. Performed other related duties as assigned.

Answer incoming calls from the public related to COVID-19 vaccination scheduling. Ability to have and use independent judgement to understand the coordination of available timeslots. If the location, distance and/or time of available appointments were in a reasonable distance/time schedule an appointment. Make outgoing calls to follow up on vaccination inquiries.

Managed the daily operations related to customer service, inventory management, and marketing. Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels. Ensured compliance with local, state, and federal regulations. Developed strong relationships with vendors to secure favorable pricing agreements. Developed and implemented strategies to increase customer satisfaction and loyalty.