Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana D. Ahner

Louisville,KY

Summary

Detail-oriented Access Coordinator with experience in admissions, information gathering, system updates, and appointment setting. Skilled in answering phones, collecting payments, and providing exceptional customer service. Seeking a new role to utilize skills and expertise for professional advancement.

Overview

21
21
years of professional experience

Work History

Access Coordinator-Pediatric Primary Care

Norton Healthcare
01.2024 - Current
  • Answered incoming calls, scheduled appointments and send encounters to patient providers.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed Norton Healthcare verification protocols to ensure confidentiality of patient records.
  • Offer my chart information and assist legal guardian with sign up.
  • Assist Adult primary with scheduling when needed.


Patient Registration Representative

Norton Women's & Children Hospital
05.2015 - 12.2023
  • Greet Labor and Delivery patients and visitors including walk-ins, and/or EMS transfers, scheduled or emergency
  • Properly log all patient information including a description of the reason for patient visits to nursing staff
  • Assist other registrars as needed with registration duties in the emergency and pediatric emergency department answering questions and registering patients from the Emergency Department trackboard.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Verifying the patient's demographics and insurance information. Update patient contact information to support accurate electronic medical records.
  • Verified insurance benefits, processed payments and issued receipts. Insurance is verified through EPIC or Passport Onesource.
  • Organized, checked and submitted all related paperwork.
  • Making sure appropriate forms are signed; Conditions of Admission, Tricare, and Medicare upon arrival.
  • Payments are submitted in EPIC from preregistration and post them in the PATT system
  • Responsible for obtaining all inpatient and inpatient visitors' fingerprints for a postpartum unit for security clearance using our Morpho fingerprinting system
  • Experience with excel, PowerPoint, word documents, and multiple systems
  • Explained information to patients to help each understand information required. Sometimes using interrupter service.
  • Operate standard office software applications to compile data and prepare information and correspondence.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed. Making sure proper orders are scanned into media manager.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Entered patient information into payment system accurately for billing purposes

Retail Store Associate

Big Lots
04.2006 - 06.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit, and check payments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Closed store as a temporary seasonal key carrier 3 days per week by counting registers, making deposits, and storing and filing all daily
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Overnight Stocker

Walmart
06.2014 - 05.2015
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Patient Registration Representative

Norton Healthcare
05.2014 - 05.2015
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Determined appropriate appointment type and scheduled each in system.
  • Organized, checked and submitted all related paperwork.
  • Collected demographic and insurance information from patients.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Entered patient information into payment system accurately for billing purposes.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Used EPIC to record and organize patient insurance and medical information.

Loan Officer

Best Choice Mortgage
09.2004 - 12.2005
  • Assisted customers with completing loan applications and other paperwork.
  • Interact effectively with customers and all business partners -Ability to explain the purpose and content of all disclosures that are requirements of compliance with Federal and Kentucky Laws - To maintain updates to current rate changes, products, and program information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Maintained strict confidentiality of bank records and client information.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Education

JCTC
Louisville, KY
2001

Valley High School
Louisville, KY
1999

Skills

  • Creative problem solving
  • Strong verbal communication
  • Critical Thinking
  • Organization and Time Management
  • Effective multitasking
  • Driven individual
  • HIPAA compliance
  • Appointment setting
  • Documentation management
  • Insurance verification
  • Scheduling coordination

Timeline

Access Coordinator-Pediatric Primary Care

Norton Healthcare
01.2024 - Current

Patient Registration Representative

Norton Women's & Children Hospital
05.2015 - 12.2023

Overnight Stocker

Walmart
06.2014 - 05.2015

Patient Registration Representative

Norton Healthcare
05.2014 - 05.2015

Retail Store Associate

Big Lots
04.2006 - 06.2015

Loan Officer

Best Choice Mortgage
09.2004 - 12.2005

JCTC

Valley High School

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