Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANAE BELL

Everett,WA

Summary

Highly enthusiastic customer service representative with 7+ years client interface experience in fast-paced environments. Solid team player with great positive attitude.

Overview

22
22
years of professional experience

Work History

Receptionist

THE EVERETT CLINIC
Everett, WA
08.2007 - Current

Greet customers entering The Clinic to ascertain what each customer wants or needs.Work as a team member to relay informative messages and assist patients with inquiries about their medical chart and payments on their account.Schedule appointments and procedures for Twenty-Two MD's and Three ARNP's. I Maintain an average of incoming calls from 120-180 a day with a high level of respect and courtesy.

Sales Representative

JcPenny
Lynnwood, WA
10.2008 - 04.2008

Greet customers entering The Clinic to ascertain what each customer wants or needs.Work as a team member to relay informative messages and assist patients with inquiries about their medical chart and payments on their account.Schedule appointments and procedures for Twenty-Two MD's and Three ARNP's. I Maintain an average of incoming calls from 120-180 a day with a high level of respect and courtesy.

Office Assistant

Vision Technology
Mt Lake Terrace, WA
01.2007 - 03.2008

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Assistant Manager

CATHY JEAN INC.
Everett, WA
11.2003 - 09.2006

Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.Organized store merchandise racks by size, style and color to promote visually appealing environment.Logged daily shipped and received orders.Helped coordinate store fashion events under strict deadlines.Trained new employees by providing knowledge of specific store tasks and policies.Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Education

Business

Everett Community College

BUSINESS

Edmonds Community College

Skills

  • Customer service oriented
  • Strong organizational skills
  • MS Windows proficiency
  • Responsible for inventory control
  • Cash management
  • Top sales Performance
  • Scheduling for high volume call center
  • Ability to keep remain focused in high stress environment
  • Fast learner with a wide range or practical skills
  • Multi-line phone usage
  • Excellent communication skills

    Timeline

    Sales Representative

    JcPenny
    10.2008 - 04.2008

    Receptionist

    THE EVERETT CLINIC
    08.2007 - Current

    Office Assistant

    Vision Technology
    01.2007 - 03.2008

    Assistant Manager

    CATHY JEAN INC.
    11.2003 - 09.2006

    Business

    Everett Community College

    BUSINESS

    Edmonds Community College
    SHANAE BELL