Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanae Bland

Richmond,US

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Senior Analyst

Windstream Services
06.2007 - Current
  • Supported and aligned efforts to meet business and customer needs.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Liaised between Service Delivery department and Repair department.
  • Identified and resolved problems through root cause analysis and research.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Completed accurate order entry and data verification.

Banking Representative

Capital One Bank
08.2006 - 04.2007
  • Maintained friendly and professional customer interactions.
  • Maintained optimal financial controls by securing funds and making accurate transactions
  • Provided exceptional service to every customer by remaining friendly and professional throughout each transaction
  • Offered to work extra shifts to help with staffing shortages during the holidays and other busy times
  • Assisted customers with special service and account transactions, such as ordering checks and placing stop payment orders.

Assistant Manager

Simply Fashion
02.2006 - 08.2006
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

3rd Key Manager

CitiTrends
06.2004 - 07.2005
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.

Education

No Degree - Information Technology

J Sargeant Reynolds Community College
Richmond, VA

No Degree - Business Administration And Management

Virginia Commonwealth University
Richmond, VA

High School Diploma -

John Marshall High School
Richmond, VA
06.2004

Skills

  • Work Organizing and Prioritizing
  • Order Entry
  • Information Validation
  • Data Entry Skills
  • Critical Thinking
  • Microsoft Excel
  • Document Organization
  • Data Integrity
  • Information Updates
  • Exceptional Time Management Skills
  • Prepare Orders
  • Peer Training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of Access Implementation Disconnect In Error team.
  • Documented and resolved customer outages which led to restoration of service.

Timeline

Senior Analyst

Windstream Services
06.2007 - Current

Banking Representative

Capital One Bank
08.2006 - 04.2007

Assistant Manager

Simply Fashion
02.2006 - 08.2006

3rd Key Manager

CitiTrends
06.2004 - 07.2005

No Degree - Information Technology

J Sargeant Reynolds Community College

No Degree - Business Administration And Management

Virginia Commonwealth University

High School Diploma -

John Marshall High School

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Shanae Bland